Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi there, I am putting an automation in place that if the approver name is deleted from the field automation writes it back. I am capturing the previous value of the approvers field using this ...
-
Hi All. I have a Jira Service Mgmt project with "open" access for portal customers (meaning anyone with our domain email address can see the portal and open an issue). We normally have ...
-
Hello, What I am trying to do is set up automation to do an action on an issue if and only if the reporter and each and every request participant have emails in a specific domain. What I am wantin...
-
HI Community, we are looking at the possibility of integrating Jira Service Management (data center) with Apptentive Message Center. Basically forwarding messages from the message center to Jira...
-
For example, I set up a helpdesk and have a team of 5 agents to solve customer queries. But I want to hide the identity of the agents when responding to customers.
-
Hello, We would like to propose a Getting Started tutorial for our customers at first logon to our Jira Service Management Portal. It would be 3 of 4 steps ie: this is your profile, this is ...
-
We want to set up a KB portal within the IT service desk portal. My question is whether we require confluence to have the KB articles?
-
Hello all, Using automation, I'm trying to get the ID of a specific comment to delete it. So what I want is: Resolving Issue A creates a comment in Issue B Using automation, I can get the ID of ...
-
Hi Team, We are receiving "closing this ticket as it has been resolved for 5 days" message in comments but those ticket are not automatically moved to closed state from resolved one. Could you pleas...
-
I'm trying to create an option to clone all servicedesk issues for a certain user. I'd like to display on a transition screen all the issues selected on various tabs and each would just be for ...
-
Hi, im trying to set up the email notification for the creation of a new card to board members. Im doing this with the bulter automation and so far it works. My only problem is that when a...
-
Hi, Since few days ago, I'm having some issues with a specific automation. There're no errors when checking the audit log. I've tried few things and I came up that the problem comes when using a cus...
-
Jira can export the full details of tickets once you select the date. Is it possible to export all tickets with full details? Like this in the image, but overall tickets without selecting a date? I...
-
One of the bugbears of using JSM when we set it up, was manually adding all current users individually. There was no option to bulk upload, so muggins here had to add people one-by-one I...
-
Request Type 'Issue View' error when trying to update fields Error: Couldnt save your changes Sorry, something went wrong and we couldnt't update your request type. try again
-
Hi there, I have had multiple attempts at trying to validate my domain for sending Jira notifications with a custom email address, however it is not validating. I have had one instance wher...
-
I want to notify the user in a direct message when the approval request needs to be approved by the user. I'm currently using email notification, it's working perfectly but we want to notify users in...
-
why are the status transitions not working again? even when we reply to a customer, our ticket does not go to Waiting for customer but stays on Waiting for Support. All our SLA's pop out like this
-
As the title says.
-
I want to get notified when the status changes of of a request. Is that possible?
-
Hello, Is there a way I can pre-populate a custom field in JSM base on who submitted the request? For example, I have a request type that requires their manager's approval to proceed. I use ...
-
Hi, I'm currently looking for a possibility to show the values of an referenced object within the object. you can compare it best with a VIEW in a database. Example: Object Type: Printer Att...
-
JQL field equal to Greetings, how can I assign a sla through JQL, the condition is the following as long as the field is equal to or contains the values. help me
-
Hi, how do I create a report that will show me how many requests each user has opened?
-
Hi, could anyone help with the following problem: We want to auto-respond to a customer support email which has a certain keyword e.g. "new feature" in subject line. However, by using Automation, th...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 12 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |