Insight Automation not triggering

[Jaber Kakar]

Hello everyone,

while working I realized that the triggers for already configured Insight automations do not work any longer. I experienced this issue in cases, where the trigger (WHEN) was

• object updated
• object created
• scheduled event

I am confused as to why this is not working any logger. The user who runs the automation has the object schema manager role for the underlying schema. The system, is the following (data center):

• Jira Service Management 4.22.6
• Jira Software 8.22.6
• Jira Core 8.22.6
• Insight 9.1.11

Do you have any explanations as to why this is case?

Kind regards,

JK

[Jaber Kakar · Accepted solution]

Hi all,

for those interested, we solved this issue by following the solution approach suggested in https://confluence.atlassian.com/jirakb/insight-scheduled-tasks-eg-imports-not-processing-1155475534.html 

Just wanted to let you know, if you experience similar issues.

Kind regards,

JK