Community resources
Community resources
Community resources
Jira Service Management
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I need to add a link that is from a Confluence document (this will work as document template or another form) so the customer can download it, then fill it, and at last attach it in the form from Jir...
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Hi, we've created a new Jira cloud project and there are some necessary fields that we want to include as mandatory, but the only "required" options that we've been able to use is either making a fie...
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hi there, I am wondering if we can have more than one service portal. I'd like to have a portal per business unit so they know where to go for logging the appropriate requests. Thanks, Valentin
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OK, it looks like I have done something wrong with my customer self-registration. Currently, when customers self-register for our portal, it also registers them in my "users" section. Of course, afte...
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I am trying to customize my right hand panel under Issue View. Under the main context fields I know I can add in SLA, and there is a tab for Details and even More Fields, but how can I customize a ne...
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I have a transition screen with a field that exits only in a transition screen and now I have to make it required. How can I do that? thanks!
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Hi, I am doing the CSV export of issues in the Jira server 6.4.14 version where I am not able to see the CSV export option, but I can see the excel export option, and also when I export the ...
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How create table from Post-function? My code no work import com.atlassian.jira.component.ComponentAccessor; customFieldManager = ComponentAccessor.getCustomFieldManager(); def customFiel...
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- jira-service-desk
- jira-service-management
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Hello there. I have an question. How effectively can i make this automation? I have custom fields (checkboxes) with the list of branches, which are similar to this: Checkboxes: - example.cz - ex...
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Hi all I would like to share documentation with customers who can open requests for our product service. I am able to create a shortcut and correctly view the link placed in the shortcut but I woul...
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Hello, I have a strange problem. In one of our new projects in JSM a rule is triggered when comments are added. E.g. When status is Waiting For Customer and a customer adds a comment, the rule sets...
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Hi, I'm struggling to understand logic behind this particular reporting that is built into JIRA. I did not find any useful details so far, i hope someone can help here, i believe solution is simpl...
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Hi, I having trouble to upload screenshots to issues in jira service management. I don't get any error message. It's only showing the name of the picture with ! at the beginning and the end. At the s...
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According to the screenshot, I want to set a fuzzy filter to search the issues which the field "Release Tag" starts with"m-release-20220627", so that no matter it's “m-release-20220627-rc8” or “m-rel...
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Hi Experts, Jira Service desk customer need to view all tickets status in customer portal. Customer don’t have Jira access. Is it possible to provide access for view ticket status who created...
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I have a business need to hand off a JSM form from one project to another. The new JSM Forms make the UX alot simpler for our customers but I'm having trouble when I need to hand a 'form' off from o...
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I am trying to figure out how to set what columns a customer can see when accessing all requests in their organization from the Customer Portal. I'd like to hide the requester field so that sub...
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Can Microsoft Defender and JSM Cloud be linked via API? If so, how should it be configured? And Defender requires OAuth2.0 when using the API, is it possible to link with JSM?
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Hi! I have a problem with integrating service management widget to my products external page. Page is built in wordpress if this does matter and has some external address, not hosted on atlassian so...
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Hi, I have an automation that sends an email with the information of a ticket, but the email that is sent (by the automation) we do not see the images in the email, we see a line like this with the ...
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Is there a way to create tickets and choose if it something resolved or open? I tried adding the Resolution field to the Create Issue screen, but then all issues were created as resolved. I'd like ...
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I'm interested in an alert integration with Quest Foglight. We could use email, etc. But a bi-directional api integration would provide a little more features. https://support.quest.com/...
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is there an easy way to include "time to resolved" or "days until done" in a jira for sheets export?
I have a jira for sheets export where I can capture a create date and last updated, but I cannot get the "time to resolved" in an accurate way that takes account of weekends. Is there a way to export...
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Hi, I was wondering which condition type is better, I would like to validate if the request participant in the ticket is in the right organization/client with an automation before sending a message ...
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As a user I would like to have a column for the date & time of the start of the incident in the postmortem list. Currently, when I go to the postmortem list, I don't see any information on when t...
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |