Community resources
Community resources
Community resources
Jira Service Management
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While editing the email request in project setting. getting below error. We couldn't connect to your mail server Something has gone wrong with your request. If symptoms persist contact your...
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Hi team, I've got several projects and different customers. I just want the "service deck customer" of project A cannot see other projects from the “help center”，they should only see their own proje...
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Hello, I'm cloning this question, because I have exactly the same issue. I've added my domain to https://admin.atlassian.com/o/{organizationId}/emails > Email domains and added all D...
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We are wanting to send all of our incidents from SolarWinds over to OpsGenie. We have this integration setup and tested and so far so good. However, we only want to send notifications du...
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UPGRADE_EXCEPTION - There was a problem adding Upgrade Task Deleting invalid version associations. t
UPGRADE_EXCEPTION - There was a problem adding Upgrade Task Deleting invalid version associations. to the Upgrade History. This means the state of the system may be out of sync with the upgrade histo...
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On the back end of a service ticket I have a Watch drop down list to see all the people who are watching an issue. However I cannot see the list of people a ticket is shared with unless I go to...
379 views 3 0 Deleted user September 23, 2022 -
Hi, I have a question how to generate the ticket number back to number 1? or what do you guys usually do to go live? since there are no differences between development environtment and production en...
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We have a service desk project shared by two teams with their separate queues. Currently the assignee dropdown shows all team members regardless. Is there a way to limit the list of assignees based o...
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Hello, Our users seem to be facing an issue where attachments they're uploading are not saving. They go back in later, the attachment isn't there and there's no history of it being atta...
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Hello, I'd like certain alerts created in datadog to page multiple teams at the same time (and add them both as responders). I have a separate datadog integration for each team, and I've tried addin...
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We recently noticed random survey ratings coming through for almost every issue that was resolved or our customers. This includes tickets I created with 2 different test users on different mail serv...
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A user opens a ticket. How can add an Informative document to the form so that the user can use the information to fill up the request form? Thank you in advance,
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I have Jira v8.20.1 hosted on a Windows server. I am using Edge browser (but have the same result in Chrome) and have a problem attaching files using either drag or browse. I have success with a...
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Is it possible to preset Jira to reload the start page after opening a ticket?
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Hi Team, I am very new to Jira Service Management (JSM), and I wanted to know how to create Tabs in "Forms". I am raising this support ticket after researching. Please guide me how to do it, really ...
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Hi, I came to know from Customizing Jira Service Management permissions | Administering Jira applications Data Center and Server 9.2 | Atlassian Documentation that SLA is a Mandatory permission...
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Using RSA for Two Factor Authentication into JIRA Service Management Datacenter with JIRA Mobile App
Hi, I have been trying to set up two factor authentication into our JIRA Service Management Datacenter instance with the JIRA Mobile App, but have not had much success. I can successfully access eve...
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Hello, I am trying to set up a workflow to where the resolution options are different depending if the ticket is going to status 'Closed without Work' or 'Done'. Is that doable?
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Hi, I have set a Default Security Level for Issues for a Project which has a maintenance email address (which is also part of the Service Desk Team), and the Service Desk Team has permissions to vie...
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Hi Community. We have a new Jira Service Project in Coud which registers tickets by e-mail requests. My current concern is how to make it scalable. According to old ticket you can make alia...
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Hi, I created a Automation for sending a message in a Team. Everything works. But I need to change the message. I need to fill in custom fields. But I havn't figured out how I have to addre...
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Unable to customize the Jira Service management portals' look and feel. I'm not able to change the background or see any customizable options though I'm JIRA admin
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Hi, in servicedesk customer portal the customer only see his own created request and not all requests from his organisation. With wich configuration I can change this that the customer can see all ...
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We want to use Opsgenie, to page different team members whenever we have a P1-Critical Incident. To achieve this we need to activate 'Alerts' under the feature and 'responder alerts' under Incident m...
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Hi All, In my project I have 3 parties and I want each party to only be able see ticket shared with the relavant party. What happens is that each party is able to see all tickets in the project. Ho...
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