How to configure for SLA's for Incident in Jira Service management (JSM)

[Sreenadh]

Hi,

Can some one will help me out How to configure for SLA's for Incident in Jira Service management (JSM).

Please help me out with the step by step process for the same.

Thanks,

[Alex Koxaras -Relational- · Accepted solution]

@Sreenadh 

You can find the documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/

It's for your own good if you read the documentation in order to fully comprehend how an SLA is setup and how to use them. Read this:

1. From your service project, go to Project settings > SLAs. All existing SLAs are displayed here.

2. Select Add SLA.

3. In the field next to the clock icon, enter a new name for the SLA or choose an existing name.

   • You won't be able to change the name of your SLA once it is created, so choose one that clearly explains what it measures.

4. Set goals and conditions for the SLA. Learn more about setting up SLA goals and setting up SLA time metrics.

   • You can add up to 30 goals to each SLA.

5. Select Save.