Community resources
Community resources
Community resources
Jira Service Management
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Issue description: Portal customers are unable to see the description field in the customer portal when tickets are moved across service desk projects by agents. Atlassian confirmed that when t...
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Is there a way to integrate OKTA Workflows to JSM?
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Hi, What happens with regards to the Community Licence for Jira/Confluence when server EOL happens in 2024? All of the help documentation refers to buying new licences (which has now ceased I belei...
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Hello everyone! Tell me please, i can how get all issues , where value ("SLA OK") with JQL ?
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Scenario: We have an Employees Insight object with an attribute called System Name that stores all applications an user has access. Using Jira Automation, I can update via webhook to add mo...
- Question
- api
- attribute
- automation
- cloud
- insight
- +3 more tags...
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Dear Members, Doing Good! Rules are working after office hours , need a solution to work only in working hours. Any help Thanks in Advance!! BR,
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I added a new customer to my organization (as described in https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/), but the customer is shown in the ...
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Hi Jira community, Does JSM automation have the capability to automate a request? Sample Scenario: When a user creates a ticket using the Slack Channel Creation form, the aut...
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Hello, It has been noticed on our helpdesk that the date is formatting as American. Within the form creator it is the correct standard UK. All of our admin settings show UK along with the user profi...
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I am creating an email template using HTML; it is well formatted. I created an automation rule to be triggered when an issue is created, then an action to send email. I added the email templa...
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Hello, I have a question that my colleuges couldn´t help with, and I´m new to Jira so i thought i could turn to this community! I´m working with Coustomer Service, and I management the issues...
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whenever click the submit button one one pop up message is shown in the customer portal
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Hello, I'm using the system to receive requests via email only. So I would like to know how can I customize the emails sent to the customer after he/she sends their request. E...
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Hello, I would like to know if it's possible to automate requests sent by certain emails and assign it to certain agents? and if possible what are the steps? Ex: a customer sent a request v...
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Hello everyone! We have a problem with the synchronization of JIRA's TFS4Jira connector with Azure. I tell you, a new type of incident and request has been created and we want to synchronize it wit...
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Hi, Can some one will help me out with How to configure Email Notifications in Jira. How to trigger notification to Manager if it is approval is there. Thanks,
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How to remove Smart Value or Edit Email Notification for Request Change Password Please see Attached Image
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Good day everyone I have a question, not related directly to Jira but rather a plugin that we have for our SLA , SLA Time and Report for Jira. We have a response time SLA when ou...
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Hi All, I thought this was an impossible task for the last couple of months whilst building my site and thought I was going to have to manually associate Portal Customers with nearly 1000 objects, b...
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Is there any free add on to export issues in customer portal? Customer end to export issues in portal in excel or csv format.
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I want to embed my jira dashboard in tableau server. When I do this in tableau I'm getting error like 'url refused to connect' The web page is using the X-Frame-Options header to prevent <ifr...
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I have an alert configured in the elastic cloud which I throw at both Slack and opsgenie API (webhook). The alert goes through the Slack channel but the opsgenie doesn't create an alert for it. Cou...
- Question
- opsgenie
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Has anyone had success using JIRA for managing sustainment activities ( ie preventative & corrective maintenance, parts & inventory)?
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I'm trying to transition an issue in JSM when the linked issue in JIRA software is transitioned to "done". I used a webhook, so that the webhook is triggered when the JIRA software issue is tr...
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In terms of usage, i dont see much different between the widgets and issue collector feature of JSM. Could anyone help in highlighting the differences and specific use cases please?
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |