How do I use the Jira Service Desk Features and will turning them on disrupt my current workflows?

[chuckberry]

My team is considering using the free features included such as, "Service Request Management", "Incident Management", "Problem Management", etc. We already have workflows for a few of these and are wondering if turning these features on will overwrite or change our current workflows. 

Additionally, how helpful are these features? Are they worth diving into, or are you better off creating your own workflows?

[Dave Mathijs · Accepted solution]

Hi @chuckberry 

These 'work categories' won't disrupt your current workflows.

More info: What are work categories?