Community resources
Community resources
Community resources
Jira Service Management
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Cant update to OAuth 2.0 Intergration. The "Test Connection" keeps failing. I am 100% certain I'm entered the Client ID, Client Secret, and Redirect URL correctly. Followed basicly these instruction...
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After another person has modified the content of the description and saved, what I did not display when I clicked Edit is not the same as the content that was not changed, and the content displayed b...
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- jira-service-management
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When I create an integration it returns an apiKey and I can see the integration's apiKey in the web app. However I can't see how to get an integration's apiKey via the API. For obvious reasons, sea...
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Hello, I would like to know what are the tickets added me as participant. how can i add it on my list of queues.
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I just added a user to a project, but he cannot see the data on the dashboard I made. How long does it take the new permission to update and become effective?
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I have created customized groups. One for each of my applications, then I have associated request types. Now, I would like to see the group name (my application name) into my request form. Should I ...
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...bsp; "temporaryAttachmentIds": [ "temp5549853747651003221", ], "public": "true", &n...
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Hello Atlassian team 👋🏻 Please, I am asking for help. Currently all the requests that are arriving to me from the services portal, are being created as petitions, but there is a field "List type" ...
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How to reset my password from the other account to get login for verify ?
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Cloud version. I'm an admin. I had someone @ mention me in a comment on an open ticket that we all have access to. The email isn't being sent. Other users are reporting ...
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I am searching for a plug in or process for exporting JIRA Svc Mgmt data to a SQL Server data warehouse that we utilize for metrics and reporting. There does not appear to be a plug in like other ap...
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I want to give admins for my clients to access issues created by their organization. Is this possible?
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how can assign a ticket automatic before reaching to breach
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I'm cloning issues from JSM to JS for support from our dev team. I've created a rule in JS that creates a comment containing hyperlinks for a client based on component. The trigger for this rule is r...
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So I don't know why but jira is sending me every single change that happens in it (as the print shows) Is there anyway to stop it?
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We have a service desk with customer portal. We have many forms(request types) which are grouped depending on the type of support request(usually 8-10 form for each support type). We use "Request typ...
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We use the slack integration with Opsgenie, and, generally, try to hew to the convention that discussion of an alert happens in a thread under that alert. It keeps the channel nice and clean. Howeve...
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It's straight forward process to publish an issue at the task level to the customer portal. Is it possible to publish a sub-task? Our goal is to give external participants access to task & sub-...
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Single select field is not getting set correctly based on keyworkds in Issue Summary and Description
Hi Team, I am trying to set Single select field called Assigned HR Group field based on Keywords in issue Summary and Description.I am using Jira Data center 8.20 and Scriptrunner. I...
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I would like to only display email addresses for users that are in a certain domain to people creating issues in a Service Desk project. Is it possible to filter what suggestions are automatically ma...
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We have 2 Service desk setup in Jira Service Management. Is it possible to have 2 different Ops Genie Team each responsible for their own service Desk? Right now when an Incident is raised in one Ser...
- Question
- opsgenie
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We have an Insight Object field that we need to export for email. However, we know that the following suggestion has been filed: https://jira.atlassian.com/browse/JSDCLOUD-10851 The Insig...
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Am integrating Jira with Opsgenie Where as in Opsgenie need below requirements to be met from my side 1. Automation should take the next 4 people from oncall roster & replace the current transf...
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I am trying to help another team with Insight - they told me that Insight is currently not pulling in all the information from AWS that they would like from a CMDB. They believe Insight can pull in K...
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I am working on an on-prem version of JIRA Service Management. Can someone tell me if we can create interactive dashboards using sliders or dropdown to select the master parameters and display t...
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |