Community resources
Community resources
Community resources
Jira Service Management
-
Hi, What are the main differences between Group Custom Field and Group Field in the Notifications. How the Notifications are going to trigger if i select Group Custom Field Value and Group Tha...
-
Hi, After creating the Incident How to put Assigned to Individual next to the Assigned to Group field.
-
Hello, I'm trying to create a new request type associated with a new issue type. A new issue type was created and I'm currently trying to create a new request type but when I come to select issue t...
-
Hi there, I have a Assets field on a form called Categories which pulls a category name from Assets. I have a referenced object of Queue to Categories so when a category is selected on the form, an...
-
We are trying to automate our incident response and incident capture work flow. Is it possible to do the following ? 1) Create an Incident in Jira Service Management when an alert is created in ...
-
When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket. How can I include more inform...
-
Buenas tardes... Estoy diseñando un proyecto utilizando formularios y necesito que mediante una automatización quite el formulario ¿Es posible? Veo accione...
-
I'm working on getting an integration with CloudWatch working. I see a previous alert that was fired off but it's a few months old and I don't have the log entries for this alert. Is there any...
- Question
- alert
- aws
- cloud
- cloudwatch
- opsgenie
- +1 more tag...
-
Hey Atlassian Community! We’re excited to announce our first agile & DevOps event – Atlassian Presents: Unleash. Join us in person on February 9 in Berlin, or t...
- Article
- opsgenie
-
Hello! Issue1 - When sending out Teams messages using webhook, Jira is not able send the full description of the issue when using {{issue.description}} in message, just sending first 1 or 2 lines wh...
-
How can I have the tab to set a due date appear in my ticket when its being created? What are the configurations that I need to do in my board settings?
-
In a scenario where you have Jira Service Management if you want the users to have access (read only) to Confluence articles so they can see the solution to their problems and try to fix it by themse...
-
...bsp; temporaryAttachmentIds: [json.temporaryAttachments[0]], }, public: true, &n...
-
We would like to use Jira user groups as source for several approval steps in our workflows. It seems that you can only use custom fields as source or do I miss something.
-
How can I trigger an automation rule when an organization has been added to an issue? My issue stems from having multiple types of customers who need custom details & unique email notifications ...
-
Hi, I am running Opsgenie v3.5.8 on Android 11 (OnePlus 7). The documentation https://support.atlassian.com/opsgenie-android/docs/customize-notification-sounds-on-an-android/ states that I shou...
- Question
- android
- cloud
- mobile
- notification
- opsgenie
-
Scenario: 1. I have field called Aprprovers (single-user) 2. I have group of peoples assigned to this field I'm receiving an issue. Can I, after issue was created, add reporter to be on appr...
-
I am trying to have a specific issue move to a separate queue once the status of the custom field I have set changes e.g. when we have a faulty piece of equipment, after testing is done I want the st...
-
I recently split our "If comment -> Update status" into two different automations, previously we had one automation that worked regardless if it was a customer or agent who commented. This had the...
-
hi my user only can see administrator comment in ticket and he can not see other comment. how can resolve it?
- Question
- cloud
- jira-service-desk
- opsgenie
-
Hi All, I'm trying to create 2 cascading custom fields, based on Assets information. My case: In Assets, I have a simple object scheme with 2 object types: "Machine" and "Part". "Machine" has a 1...
-
Hi everyone, I have created my first Service Project, and I have navigated to the 'Reports' section within the navigation bar. Here, under 'Workload' is a list of 'Agents' and their 'Issues in prog...
-
Hi, added "Organization" field to main queue. trying to enable sorting option (field is in grey color). from what I could find in the community I should enable "searcher" option in the speci...
-
Se puede modificar el Centro de ayuda con botones personalizados y otras imágenes o es fijo y sólo se puede cambiar lo que se permite. Muchas gracias por adelantado, un saludo
-
I updated Name in Portal settings to change email sender's name a few weeks ago by following the instruction on this knowledge base article, but my change still has not been reflected on a recepient ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 14 | |
| 12 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 17, 2025 12:08 AM PST |