Community resources
Community resources
Community resources
Jira Service Management
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We have a number of alerts which take a long time to resolve, and during the time the alerts are open we receive a duplicate alert every 4 hours for the same issue which are deduplicated in OpsGenie....
- Question
- cloud
- escalation
- opsgenie
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Hi, I am trying to set our organisation up to send HTTP Requests to our OpsGenie. I have created API Keys and did set things up in Porstman to test this out. Where can I find the base URL to call o...
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※本記事は、Grady Gausmanが 2022年12月8日に公開した英語記事「Chart-Topping Hits: All Product Announcements from High-Velocity ITSM」を翻訳したものです。内容に相違が見受けられる場合、英文ページの内容を正とします。 アトラシアンは本日、「Atlassian Presents: High-V...
- Article
- jira-service-management
- language-ja
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Hi, If i see the List of My incidents i can't able to find the Assigned to Individual field. Please find the attached screenshot. Could any one please help me out how to do configure the Queue...
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I'm in the process of configuring a JSM project to act as an IT support ticketing system, and am looking to implement a simple system access request flow as part of this. I'm using the Service Reques...
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I'm trying to update a custom field using the advanced automation but I'm unable to find the right J
A custom field we use does not show in the edit issue fields on the automation. I'm trying to use JSON to update this field but after trying multiple ways, this keeps failing. { "set":{ "cu...
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Starting yesterday afternoon, I have been unable to close any tickets. I can transition to every other status. But when I close an issue the screen grays and just sits there forever. The close issue ...
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How do I connect to our corporate Jira server to the Jira Cloud app in MS Teams ? When I try to use the Jira cloud app in MS Teams it logs me into a generic Jira account that has no connection to ou...
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Having looked at the Service Catalogue, it appears to just enable basic service request types. Is there any out of the box functionality or perhaps another Atlassian product, that can be deploy...
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Hello, How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?
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I want to send a Email Notification to Assigned to Individual user at some transtion of the workflow
Hi, I want to send a Email Notification to Assigned to Individual (Single user picker) user at some transition of the workflow. which is if i change the Status of the workflow from In Progress Serv...
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Good afternoon all, When sending a ticket for approbation I have the screen "Approbation" where there is the fields: - Approvers - (comment : added automatically) However, whe...
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Date: 08 Dec 2022 While accessing jira and creating new cards, then while searching for assignee names -> jira is taking time. can someone please help me with this issue. Screen: &n...
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Sometimes the "Status" button disappears when I click this button. I didn't found out if there is a specific flow which causes this. I think it happens when the Status is Open and after I send out a ...
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Hi. I try to get the e-mail handler to find the IssueKey in the body of incoming e-mails, as several external parties who send us e-mails use a subject splitter that removes some "unknown" reference...
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We're planning our migration from self-hosted Service Desk to Jira Service Management (Cloud). For some of our projects, one of the apps we were using is Doublecheck for Jira Service Managemen...
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Hi, From where I can get more icon images fora customer request. thanks
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Transition screen on Queues doesn't work after reloading the page. Are there any changes introduced?
Hello, Two days ago I noticed some unexpected behaviour in JSM. So sometimes in the Transition screen I can't see the editor and sometimes it just doesn't open for me (there is a spinner forever). I...
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Today at Atlassian Presents: High-Velocity ITSM, we announced a host of new features to supercharge modern operations and support teams. Many of these capabilities are already live, with oth...
- Article
- jira-service-management
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Hi, Once i approve the request SLA would be changed Waiting for System Owner Approval then Time to Second Level Approval need to trigger but in my case it is not working as expected. But once...
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Urgent Many of our colleagues are having issues in accessing Opsgenie and we are getting a weird error messages from Opsgenie
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Hi, I chose the automation from the library which automatically assigns using balanced work. When I select "A user in a defined list", I can't add any users in a user list dropdown, which is disable...
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We want to be able to communicate separately in an issue with an external service provider. The reason is that the messages end up directly in the issue and can be viewed by the team. However, the ...
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Dear community, I'm looking for a clever tips / inspiration on how you have established/defined the specific teams in your JIRA environment (most preferably using ITIL methodology)? Landsca...
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We use JSM Asset to manage our Assets (Laptops). It is possible to make a connection with Intune, to copy the name of the user of a laptop to JSM Asset?
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Atlassian Community Events
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| 14 | |
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| Subject | Author | Posted |
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| 11m ago | ||
| January 24, 2025 4:31 AM PST | ||
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| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST |