Community resources
Community resources
Community resources
Jira Service Management
-
We are currently on Jira Service Management 5.1.1. We are having a problem where a user will create an issue via email. A Jira user will respond from within Jira and the end user will receive the upd...
-
Hi! I've been requested to create a project, Jira Service Management and in the form for the portal request type I have to have 2 fields that contains links to policy documentation. First wher...
-
Hi there, I am having a problem where an automation cannot update the custom field 'Approver Groups' I am looking up the attribute correctly from Assets (it is a group attribute). Log ac...
-
In JSM, user submitting a very typical request; one that they have made several times in the past with no issue. Now they are getting this error: Invalid request payload. Refer to the REST API docum...
-
Azure sends automated emails to a service desk that create requests. Often times, Azure will send a follow-up email, essentially saying the previous email is no longer an issue. From an ale...
-
I have a custom field (dropdown list), and I‘m trying to use the selections from this list to drive an auto-assigning task. I’ve been able to create one rule and got this to work, however, if I try t...
-
Hello Community, I am trying to configure a Time to Assignment SLA that will trigger a breach after a set time and notify management. The SLA should check for when the ticket moves from Unassigned...
-
One of my coworkers is trying to authenticate into his Opsgenie app on his pixel 5a running lineage and when he does, he gets an error, "Webpage not available at" (url of opsgenieauth) "could not be ...
-
I would like to set the Executive Summary in a Post Mortem via the API. I am using Python. There is an API function for it, but unfortunately there is no curl example. Usually with a curl example I c...
- Question
- api
- cloud
- opsgenie
- post-mortem
-
Hello Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident. Thanks Abe
- Question
- opsgenie
-
What is the difference between the Insight App and Jira Assets? Is Assets a new name for the Insight app? I am a bit confused and am tasked with coming up with an integration between Jira...
-
Hello All If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie? Thanks Abe
- Question
- opsgenie
-
How can I send a separate alert to each member of a team? I don't want one of them acknowledging it and it to stop alerting the other team members. Or one of them to close it and it stop alerting the...
-
Hi All When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an aler...
- Question
- opsgenie
-
Hello, We have several organizations in our Jira Service Desk project. The list displayed in the Customers UI when one of these organizations is selected is only 250 customers. There are quite a few...
-
I have a transition with a screen assigned (has a couple fields in it). The sceen pops up just fine but it has no comment field as part of it. I thought you did not have to add a comment ...
-
Hi, In JSM how to Export and Import the Issues from one Instance to another. Is there any way for that Export and and import only for Issues (Incidents, Service Request etc..) Thanks,
-
I have created a custom date field to manage reviews of short term change requests and have managed to integrate this with the relevant issue type and create automation rules to send out emails etc. ...
-
Hey, We have clients\Customers that need to have the option to see all their tickets that their own organization support agents opened (in the Help center). In the search (on the left), I can o...
-
Hello, i could not find anything similar in previous questions, thats why im creating new thread. I have an automation rule, which will close the linked tickets linked across the projects, thats goo...
-
I would like to add an acknowledgement on my portal that requires the customer to say okay or click on checkbox. The acknowledgement is about personal data and will need a small paragraph to explain ...
-
Hello, I am looking for away for approvers to leave a note when they approve or decline via the approve button email. Is there not a way for a replay to email to add a comment?
-
Please help! It is not clear to me how to change the created/updated/resolved system fields that can be displayed in queues, to also show time. (i.e. 09/Dec/22 - 9:05 AM) Please see the below ...
-
Hi There, When a customer is added as an approver to a ticket, they are not receiving a notification informing that the ticket is waiting for approval. The approval doesn't show up on the cust...
-
Hello, I have managed to translate field titles and description in our customer portal. However, I can not find a way to translate some lines and the Buttons ('Send' and 'Cancel') Since our p...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 6 | |
| 6 | |
| 5 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |