Community resources
Community resources
Community resources
Jira Service Management
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Our portal is showing a Due Date that is minus one day from actual Due Date shown on the Service Desk team view. Portal Due Date (wrong date) Actual set Due Date from the Edit Issue scr...
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Hello, community and created tickets through the service desk api with the following json { "raiseOnBehalfOf": "009gato.z@gmail.com" , "serviceDeskId": "6", "requestTypeId": "75", "requestFiel...
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Hi! I ended up being the site admin in Atlassian and I would like to change my profile for a regular one, I still need to keep access to the products and projects, but I need to revoke my site-admin ...
- Question
- jira-service-desk
- jira-service-management
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Hi Community I've some (standard) Issuetypes and assigned RequestTypes e.g. IssueType: [System] Change; RequestType: StandardChange, NormalChange .... ...
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I have a built-in script Fragments which creates a custom Field in Jira Service Desk. The issue is : when we first open the service desk portal, the custom field created by the fragment do...
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Hi all, I use in a form a "user picker" type field to find correct user name. For all connected user, this field is functionnal. But for new users, I have a 'no match found" answer. User is...
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Hi there, Please could someone help me move a question position on the client facing service desk? I need to move an optional question from the bottom of the page to the top of the page...
- Question
- jira-service-management
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Hello. I want to print my invoices. some I was able to, and in some this entry comes out. Please help
4,749 views 11 0 Deleted user November 24, 2022 -
hi, What is Insight in Jira Service Management? I saw button on top navigation bar but didn't get why we are using it ? Can anyone share the knowledge? Thanks. Regards,
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Hi, We have setup a Triage status in our JIRA system for our support team. It would be helpful if tickets in this status did not show on any boards or searches by default for a particular us...
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Hi, Is it possible can we create Subtask fields and workflow under change request both the fields and Workflow is different. For ex: Once i create Change Request their i can see sub task if i creat...
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Hello together, a few years ago we've started using jira in a small version only for it-ticketing purposes. Now we would like to use additionally the built in Asset Management (Insight). T...
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How can I edit the email invitation template that gets sent to a customer added in an organization?
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Hi, My organization is planning to implement asset management in Jira. Ou current instance is JSM DC. What is the best practice to implement Asse Management in Jira? Thanks. Regards Saqib Dar
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As the title says, we use ORDER BY "Time to resolution" ASC at the end of our search strings which we use for our queues and this part of the search string seems to be broken since this morning....
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hii All, Our Project SLA Setting keeps Refresh by itself, So we have no way to change the First Time Respond or Time Resolution, Does anyone have an idea to solve this?? Thanks
- Question
- jira-service-desk
- jira-service-management
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Good Morning, Is there any possible way to raise tickets from OpsGenie directly into our Jira Service Desk project? Ideally i would like to have an alarm in OpsGenie and if needed, we can s...
- Question
- opsgenie
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hello, customers open tickets in certain request types What I want to do is to indicate that the deadline has expired 2 hours after the ticket is opened. I don't want another step in between For e...
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Hello there the request type I created I want it to be displayed in alphabetical order how can I do that ?
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We are trying to use OpsGenie to manage alerts in our command centre, but I'm having issues with the automatic incident creation. Ideal solution: alert comes in more alerts for the same issue arr...
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1. Need help to setup multiple Groups to handle the tickets. 2. How to configure multiple SLAs for each group. 3. Do we have canned responses in Jira Service Management? 4. Customisation of Ticket...
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Hi there, Is there a way to save AQL searches that have been used in Assets. I am looking at basically being able to run a search on demand for assets that have a warranty expiry in the next 3...
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I'm currently trying to set up an asset registry for my organisation. The registry will store devices as objects (laptops, monitors, mobiles, etc) in different schemas and will assign them to ...
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I'm currently trying to view all of the different assets assigned to a user within the user profile. Objects are currently linked to users on profile ID. I'm trying to find the property key of...
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Is there an easier way to move a request type from one category to the other? Our problem is usually a user reports a problem and inputs it on the wrong work category. So, what we do is we triage the...
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