Coworker receiving "Webpage not available" when authenticating into Android app

[Alex John]

One of my coworkers is trying to authenticate into his Opsgenie app on his pixel 5a running lineage and when he does, he gets an error, "Webpage not available at" (url of opsgenieauth) "could not be loaded because: net::ERR_UNKNOWN_URL_SCHEME".  He is able to access OpsGenie via desktop without issues.  Does anyone have an idea of what could be done to fix this?

[Mona Singh]

Hi Alex,

This is Mona, happy to help :)

I understand that your colleague is not able to authenticate to Opsgenie Android App and getting the error: "could not be loaded because: net::ERR_UNKNOWN_URL_SCHEME".

The net err_unknown_url_scheme error is often detected due to an incompatibility between the protocols involved in web browsers and programs. 

Therefore, I would suggest the user go to Android Playstore -> Update the Opsgenie Application -> Try authenticating to the Application again. 

I'm also attaching an external article explaining the causes and fixes regarding this error here. Please feel free to refer to it :)

In case, if updating the application doesn't resolve this issue then do open a Support ticket with us here and we'll take it from there.

Thanks!
Mona Singh

[Alex John]

You nailed it!  Got it working for him now, thanks!

[Mona Singh]

Hi Alex,

That's amazing :) Glad to hear that it worked for your team member :)

Do feel free to reach out to us if you have any other queries and we'll be happy to help :)

Thanks!
Mona Singh

[Ellite Hanry]

Hii, Alex

The error message ERR_UNKNOWN_URL_SCHEME being faced while authenticating into his  Opsgenie app on his pixel 5a running lineage. This kind of error is a browser-related problem that appears when the browser is able to process a URL that it simply doesn’t know how to handle. URL scheme is the first element of a URL that defines the protocol that is necessary. It can be broadly categorized into issues related to custom URL schemes, browser compatibility, extensions and typos. There are many different fixes for it which can be as:-

1) Clear your browser cache and cookies

2) Deactivate Chrome extensions temporarily

3) Create a new user profile

4) Disable Hardware Acceleration in Chrome etc

So you need to understand in detail for the fixes and maybe helpful in solving the error.

[Mona Singh]

Thank you @Ellite Hanry for the detailed explanation on this error -> ERR_UNKNOWN_URL_SCHEME

This is really helpful in understanding & troubleshooting this error. 

Thanks!
Mona Singh