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Alert vs Incident

AbrahamA
AbrahamA
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December 19, 2022

Hello All

 

If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie?

Thanks

Abe

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Nick Haller
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 20, 2022

Hi @AbrahamA ,

Incidents would be considered higher priority alerts that have serious business impacts to your customers, services, both, etc.

There are additional features included with incidents such as the ability to notify stakeholders, create a WAR room to collaborate and resolve the incident, etc.

If you are simply looking to notify your Opsgenie users of any issues, then alerts are probably only needed though.

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Bin
Bin
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December 21, 2022

We do not have enterprise plan, probably not plan to.  Then the Incident in OpsGenie offers no additional benefits?

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