Community resources
Community resources
Community resources
Jira Service Management
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i have an existing user license based on US region- now i want to use the same license for EU region based application. is it possible?
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Hello, My Data team & I are trying to connect Jira to Microstrategy We follow the guide from Microstrategy here. The configuration on Jira's side went pretty smooth. However, the Microstrateg...
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Hello, we want make access our Azure users to Jira cloud Service desk portal as Customers. We made configuration like in documentation, Tutorial: Integrate Atlassian Cloud with Azure Active Direct...
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Anyone know if the Customer Satisfaction feedback on JSM Data Center have expiry date or will last forever until the customer give their review?
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How i can send notification my own email address, I have tried but unable to do this, pelase help
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I want an incoming alert to trigger an automation script - python or powershell - to handle further actions. Do I have to install OEC to achieve this or are there tools already available in Opsgenie...
- Question
- automation
- cloud
- opsgenie
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Hi, I want to list all the issues where a particular service desk agent has posted a comment. I know it is possible through add-ons but is there any way to do it through JQL? Thanks, SK
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Hi everybody, I'm facing a problem related to Jira form on Jira Service Management Cloud. When our customer submit form on thier ticket, their date of birth submitted was 28/12/2024. However, I expo...
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I just wanted to know if you have any guidance and process on how we can resolve our concerns. Emails responded to by the Support should only be in 1 thread. Participants do not see the emai...
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Jira Cloud Jira Automation Log Work ("action" component) The Log Work component logs time as the "Automation for Jira" user This is not ideal for reporting Would like to be able to log time as t...
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I work for a company that oversees operations for multiple companies. People from these companies (Customers) will report issues and we are currently using some automation to assign the Organiz...
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When printing a QR label for an asset the key is displayed under the code. Is it possible to add more information? I would like for the serial number to also be printed under the code.
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The form comes prefiled in with a number of systems but i'd like to eliminate some and add others. Can it be done? Thanks, Jeff
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I am making Jira service desk, and I have four request types, and have designated them each a Service Request. I can't seem to figure out how to create different workflows for each request and ...
- Question
- jira-service-desk
- jira-service-management
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I seem to be unable to add custom fields to a business project. I am using the HR Onboarding Kanban template and there doesn't seem to be a way to add more fields to the form I'd like to create. Any...
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When I built the page it has 5 "standard" options. I'd like to reduce the choices but have no idea how. (new to Service mgmt)
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Thank you to everyone who attended Atlassian's High Velocity ITSM event in London! We were thrilled to see so many customers interested in Jira Service Management, and we hope you found the event val...
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Customer cannot view its own tickets in the customer portal. User added to the correct organization and have a few opened and closed tickets but he cannot view them. When they are clicking on&nb...
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We downloaded v3.1.5 from https://marketplace.atlassian.com/apps/1214668/insight-discovery?tab=support&hosting=cloud several weeks ago. It's having issues so returned to same URL to se...
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Hi Community, How do you add categories in knowledge base and select which articles should be displayed in the portal ? I dont find the button "New category" Am i missing something ? Kind rega...
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JIRA - Help to create a report where I can see how many days have passed since our last comment/resp
JIRA - Help to create a report where I can see how many days have passed since our last comment/response. Will need to be able to sort it by the number of days that have passed since our last re...
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signature is working fine for some users and some users it is not in a proper format, any advise please
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I was given access to Atlassian as admin and I am able to see the dashboard but I am not able to see the filters in it. I am getting the below error The filter configured for this gadget co...
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Hey Community, would like to know what special kind of automation you have added in your project on Jira server/data center. I have been made project lead of jira and have done few automation but l...
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Hi, Can some one will help me out with the Permissions Error message Thanks, Sreenadh
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| July 29, 2026 7:47 AM PDT | ||
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