Community resources
Community resources
Community resources
Jira Service Management
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Hi Guys, I have some doubt about Insight. I create one object with a list of employes and departments. a second object with catalog items and a specific bolean attribute called hidden. The idea i...
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Our external customers are creating tickets in our JSM portal but they're not getting any emails when there are updates to the ticket. What am I missing?
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Asset Integration - Confluence for this confluence plugin, I want to grant access for JSDM Customer Portal users, without having JSM back license (application access). is it possible?
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I'm trying to create groups of Service Desk Team members so that I can build automation rules to auto assign request participants. This is for the "submit a request" request type.&n...
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Hello community. I have 2 questions that I would like to answer. How can I give permissions to clients so that they can add people shared with in the portal? I attached an example imag...
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I have an IT Helpdesk project. When a ticket is closed. Sometimes, a customer will comment on the closed ticket if they have further work to add to it. I would like this to reopen the ticket.&...
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Hi I've just about figured out how to use the approvals for change requests on a service. Where the group listed in the services Approvals group gets the email for approve/deny. What I can't ...
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Hey community, who can help me to find out why the Story Point is hidden from search,
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I would like to include a Software Policy Agreement for all new users who can access the Jira platform by clicking the "I agree" button or similar. Does anyone know how I can proceed, please?
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Hi everyone, we are very excited to share the release of a new Premium and Enterprise feature in Jira Service Management help center called Topics. Topics allow admins to simplify the way end-users...
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We'd like to limit visibility of other client's portals to have clients only be able to see THEIR portal. In the screenshot here - there are 4 different client's portals in our Jira portal, and I'm ...
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Hello How do I configure my project so that users (my external customers) can register by themselves - but only have them log tickets after me or one my project admins approve their registration req...
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I am willing to know the default session timeout for external customers on jira help desk help center and is there any option to configure session timeout Please suggest Thanks in advance!
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I can't figure out where I'm going wrong. I've added forms to the workflows and request types, but when I try to make a link for create issue, I select my project, then get this error "This service p...
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Need a demo for JIRA service management cloud
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Good Morning All I have been looking at fine tuning our resolved ticket process, we looked at setting an automation rule to reopen ticket if reporter replied to an issue if the status is resolved. ...
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I want Jira to send data to Kibana so that it can make dashboards. I have to make dashboards and reports to tell how much issues are open, close, in progress etc. I checked for it but c...
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We are using Charts and Reports for Jira Service Management to run reports. I am trying to run a report on CIs and our CI field is connected to CMDB. Under DataView Columns I don't see any...
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What is needed to be able to make use of the HTTP Request option in Insight Automation. I am trying to make a POST request with url https://domain.com/rest/api/latest/issue, trying to create ...
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Hiya, I am trying to list the alerts, created between a particular time range via Analytics on JSM/Opsgneie, however, I am not able to do so. The data created, and filter, also includes the...
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How i Can add any user categories by departement
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Hi all We are looking into making our own Service Desk integration with one of our customers. Part of this journey is to get the Field type and field length of all the fields that we will be integr...
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How can I change the position of the widget?
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I need to integrate Prometheus and Jira to visualize the metrics. However, I am not able to find a Prometheus exporter for Jira. I have tried this in
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so in postman i have this POST REQUEST METHOD with the following urlencoded POST -> URL: www.xxxxxxxxx.xxx/api/now/get_token_here Body -> x-www-form-urlencoded grant_type = p...
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Atlassian Community Events
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |