Community resources
Community resources
Community resources
Jira Service Management
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In change request when all subtasks Ready for Approval then main change request is Ready for Approva
Hi, In the change request i want to implement which is If possible, when all Sub tasks = Ready for Approval, Change Request gets moved to Ready for Approval. If not, user will manually move Change ...
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I will always make sure that my SLA stops tracking time to resolution while I wait for a response from the customer. I'd be interested in knowing about your SLA best practices
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1. Need help to setup multiple Groups to handle the tickets.Lets suppose we have one team called Support for an org which handles tickets at multiple levels like L1,L2,L3. L1-->L2-->-->...
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I want restrict editing of field in team managed project, only certain group has to edit it
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How to restrict issue type change to certain group in jira after issue is created I created a task and I want to convert this to Story , this should be possible to me and another user . How to...
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Hi, I am trying to migrate project from Prod Cloud to Sandbox Cloud. But it is getting failed. 2022-11-28T04:54:49.869403Z,f3f4181f-602e-3b8c-8f22-ccaeaf2f005f,Migration of Project failed. Re...
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Our business is very invested in JIRA service management for the management of incoming work requests - we have multiple departments using it. It's very successful however we have a big blocker...
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Hi All, In 'Assets', I have an object-type with an attribute of type 'Select'. The attribute has following options: DEV, QA or PROD I am creating objects in this object-type by CSV import. The CSV...
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Using an iPhone and the JSM customer portal to generate tickets, the ticket creation process is completely blocked by the verification step. First, the user is asked to look at a variety of image sn...
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Hello, is there a way to advanced search for issues that are a part of a testing board?
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Hey, Where should I define what triggers the alerts in Opsgenie For example - If I make a comment or any other change in the Jira ticket (associated with the Opsgenie incident) it triggers the aler...
1,835 views 5 0 Deleted user November 27, 2022- Question
- opsgenie
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What is the source of messaging that you have pending ETH to be transferred and hence looting people
Recieved a mail from mazefactor.atlassian.net stating that I have pending ETH to be claimed from AIRDROP . When I clicked and logged in ,it said to pay the gas price and hence looted me ,inspite of w...
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Hi Everyone, Is there any official document from Atlassian as a sign-off from the customer we can use let's say I have a customer who gave me a requirement and I give a solution to it. Now I...
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I created the new customer portal for our mobile users--as a basic help desk with requests. When I view a given request with a format that accepts the creation of a JSM ticket, suggested rea...
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Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when someone submits a ticket...
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Hello there, I have downloaded Assets Discovery for server and followed this documentation to the tea. I have mono downloaded and it is a higher version than the suggested minimum. I have unzipped t...
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Hi, i am trying to enroll for the Jira Service Management free Plan. When attempting to do so, I get the following: We couldn't add Jira Service Management An issue prevented Jira Serv...
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HI Can we do this? In Jira Forms Can I configure... I have a dropdown that I can select a, b, c or d If I select "a" I have another dropdown that appears that I can select 1, 2, 3 or 4 If...
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One of my company customers raised a request via the service desk portal as a generic support request. We received the ticket, acknowledged and changed the issue type from the "generic" one to the "...
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Hi! i need to add more than 100 users to one JiraService Management Project i administrate. I need to know if thre´s a way to do it faster than one by one. Thank you!
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Hello, I am IT Manager on a small company and I recently started using Service Management with a Free plan to help me and 2 other IT tech to manage requests from users. From what I understood...
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Hi, I want to Restrict the user to modify the Parent ticket Status(Change request) in Jira Service Management. once i will close all the Subtasks which are associated with the Parent task(Cha...
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Hello, I try to change email adress of a member. But the person does not receive any mail to confirm the modification.
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Hi, Once i create the change request i can see that Create Subtask link in the change request. I want to see the Create Subtask at the time of change Request is in the Under Review Status But ...
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Hi! I'd interesting in is it a way to get SLA value with Java API in the same format as it shows on SD (included svg icons). I've inspected the SlaInformationService and find out that we can get ge...
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- data-center
- jira-service-desk
- server
- sla
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