Community resources
Community resources
Community resources
Jira Service Management
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Hi, I would like to setup JIRA Service Mangamenet for 3 employees in another organisation. Can i still signup with my company's email address and add 3 employees from other organisation in their site...
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Hi all, Sent myself down the rabbit hole with this one and am not sure how to close it off. I have a little purchasing workflow that when an issue is approved the items that were selected on the po...
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Hi Team, All app disappeared from manage apps (e.g Elements Copy and Sync, Mobility for Jira, Multiple Filters Chart Gadget, SAML Single Sign on,) page upgrade to V8.20.11 except the fo...
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We are excited to announce some important changes to the way issue counts are loaded in Jira Service Management. This change will help balance load for large scale projects, and identify inefficient ...
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I want an automation rule for incident tickets, to set a field "Customer Facing" as "Yes" if any one of the selected objects in another field - "Impacted Services" - has the "Customer Facing" attribu...
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We have created a custom workflow that allows us to move between the basic workflow steps such as Waiting for Support and Waiting for Customer but also lets us add an approver and move it to peer rev...
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Freshservice will no longer work with API V1 after Nov 30th, 2022. The documentation on integration with Opsgenie only explains the set up with V1. Is there any new documentation or could someone exp...
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Within the service queue portal, when anyone submits a form, the first required field is "raise this request on behalf of." Is there a way to remove that field within service request types?&...
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We have created custom fields within service forms, including drop-downs, dates and text fields. Ideally, we would want each of these to be columns within the service queue to quickly refere...
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Is there a way to get the Average comment to resolutions report and comment count on actual ticket report.
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Hola comunidad! Estoy teniendo problemas para invitar a un correo al grupo. He probado con otros y han llegado exitosamente, pero hay uno en particular que no. He revisado intername...
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Hello, I am Jira Admin, however new to Jira JQL etc. I have two custom fields with single multiple choice The user wants a report that details each custom field choices by percentage Example: Inc...
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Jira issues have an audit log so that you can see who changed what field. Does the same thing exist for the Forms?
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I am trying to make use of the new Jira portal form auto-population mechanics. (See link for more info.) The following format works in these cases: Summary Field | <jira-portal-form>?summary...
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This there the option to: When a COMMENT is added in OpsGenie - Add that COMMENT to Jira.
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I want to embed Jira request form into a webpage. It would allow employees to submit IT help desk request. Currently using Jira service management for requests but want to switch for the widget to be...
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Hello Community, I am a user of this customer portal. It works fine on my IOS phone and on my windows laptop computer. About a week ago, I cannot access the customer portal vi...
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Ability to determine time spent by users individually on an incident when it escalates between different teams Ability to classify incidents and number of hours spent on-call on particular category ...
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Hello, I am testing my demo project in Jira Service Management. I have problem with resetting customer's passwords. Lets assume the customer invited by admin (which get the invitation on his email) ...
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Hi, I created a link in a custom form but, when I click in this link a receive the erro messagem, if I copy and paste this same link in my browse, the link works fine. 1) create a n...
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I´m trying to use app OKR board and I would like to custom the grade field, but for default is 100%, I want to change for 120%. Is that possible?
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We are in the testing stage of migration from FreshService to Jira Service management. Is there any possible way to customize the visibility of forms in Jira Service Management? ...
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Hi, I have a simple automation to send email to a Distribution list when a new issue is created. Every time I create a new issue, the audit show rule executed successfully...
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Greetings community, long term we´be been using one e-mail adress for our clients let it for example be support@yourdomain.com. When we receive new request, support team checks the e-mail and ...
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Hi! I wonder if its possible to generate different issue keys depending on the type of the ticket. For example a change request should have a different key than an incident. Is this possible? ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |