Community resources
Community resources
Community resources
Jira Service Management
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How can I create a custom role in Jira Service Desk for users to only view the issue information, except internal comments? Is this possible?
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We are currently using Jira Service Management for Service Desk and are in the process of evaluating different ITAM and CMDB solutions. What is the best way to gather more information on the ca...
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Hi, I am looking to create a dashboard, confluence page, report.. anything that I can provide to a client as an up-to-date change log. We have multiple clients using a single service project and d...
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Hi, We are using the following flow: AWS Managed Prometheus connected to AWS SNS (through Alertmanager configuration), and AWS SNS sent an alert to OpsGenie. We have rules in ...
- Question
- alert
- aws
- cloud
- opsgenie
- prometheus
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I'm trying to create Epics inside Jira Work Management and link them to associated Projects within Atlas. I have the app setup and can go through the process to link them, but when I actually Save, I...
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Scenario: I have different Current Support Level. If The Current Support Level is not "Level 0", then hide the "Escalate to Lvl. 1" status from all the users. "Level 0" = Enable only Escala...
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Hi, I want to take a Back up of my Service Desk Project in JSM is this possible in Jira. please help me out on the same. Thanks,
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Hi, I want to create a different notifications for different Issue Types. In my Service Desk project consists of 2 Issue Types which are Incident management and Access Management. If i select Inci...
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Hi, I have Two Projects name as Service Desk-Dev and Service Desk-Prod in Service Management. 1. In Service Desk- Dev: I have configured Custom fields, Screens, Screen Schemas, Notifications, Noti...
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Hi, While creating the Project under Jira Service Management (JSM) i can see URL is empty in the project what is the meaning of the same. Should i provide the URL for the project (or) how it would ...
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Has anyone been able to import into Assets since the change from Insight. The importer has changed and has now been made overly complicated/not clear. I just want to import a spreadsheet! ...
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Good morning, when I want to add a new person to my team, I don't see their email like the other collaborators. What is this about? or maybe jira only allows a certain number of users. I would great...
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Hello, See statement below from an Atlassian resource for Jira Service Mgmt for Request type/issue view. Adding a field to a screen will make it appear in the Issue view for all request types that...
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Hello, how can I say if users choose certain values of a dropdown list with multiple choices the next 2 fields should be hiding automatically or just don't show up because they aren't necessary anymo...
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Hello All. I'm trying to searching issues which contains email address as it@xyz.com, test@xyz.com, care@xyz.com etc. For this I've written a JQL like summary~"@xyz.com" but with this I didn't retri...
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Hi, I have a dashboard with a filter counts widget which shows which "organization" (based on the reporter) sent in a ticket. Everyone should be added to an organization, but I would like to...
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Hi, I have already put the Default issue Type is None But still if i go and Create the Request it is filling with Incident management/ Service Request as mentioned in the below screenshots. &n...
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Hi, I want to add Default value in the Description field which whenever i create Incident it will show the Default value in the Description field. Kindly help me out with is there any possible ...
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I've created a service and and incident rule for an alert linking to that service. I've noticed that once the incident is created it also creates a second alert. Can we disable this so the same aler...
- Question
- opsgenie
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We have a requirement to Create a signable PDF based on a Service Request submission. The pdf needs to be signed by three different entities (manager, submitter, personnel security). the ...
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When executing the following request with Windows powershell of windows10, It fails with the message "{"errorMessages":["There was an error parsing JSON. Check that your request body is valid."]}". R...
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Hi team, I need to send email notification to my Manger with Pop screen (Approve /Deny) from jira cloud. One he "Approve" through email automatically issue status should change next. The same...
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Hi, If i am creating a Project with "Share Settings with an Existing Project" i am getting the Error. which is Project not created For some reason the magic didn't happen. Click Create to try agai...
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Hi, Can some one will help me out to remove the Request Types from the filter in the portal. In the portal i have 2 Request Types which are Incident and Service Request if I see the list of t...
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Hi All, Is it possible to sync all the data/attributes of the users' profiles from OKTA going to JIRA?
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |