Community resources
Community resources
Community resources
Jira Service Management
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Is there a custom field for email? Instead user picker must be email address.
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Hello I had some insight custom fields and worked very well but after upgrading plugin insight to asset in portal JSD I cant use asset custom field (don't show objects) Who can help me ? &nb...
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Hi There, there a way to setup Jira to allow registered customer to open ticket only by portal, that they could reply also by mail but first submission must be done via portal form in order to compi...
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Hi Experts I am new to the Opsgenie and Jira Service Management. And I am trying the Jira Service Management Integration plugin of Opsgenie. I have succeed to create a JSM issue when Opsgenie new ...
- Question
- jira-service-management
- opsgenie
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Buenas tardes ¿Podría decirnos si jira está presentando fracasos? Hoy, 18 de noviembre, se está evidenciando un incidente en el que nos está afectando la recepción de tickets generados por el client...
- Question
- jira-service-management
- new-to-jsm
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I'm trying to create a case insensitive condition for an incoming rule, but I'm not able to match the condition, this is my case: I'm using the matches operator (regex) and this regex: /.*(b...
- Question
- opsgenie
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Is there a way to show hours spent to close each item not counting paused time?
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Hi, I have a question regarding the feedback/satifaction survey when the ticket is resolved and the customer receives the email. I guess it's a global setting and you can just turn it off for one...
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Tenho um usuário que não está recebendo notificações para o Jira Service Management. Demais usuários recebem notificações normalmente. Isso acontece em projetos no qual esse usuário faz pa...
- Question
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I need to contact them to get a password reset, but I don't know how.
- Question
- jira-service-management
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Trying to see where i can find information on when the AWS, Azure and other cloud connectors would be available for Asset/Insight.
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Hi, If i select Issue Type as--Incident then Incident Management should only display or visible in the Request Type If i Select Issue Type as --Service Request then Request Type should only be Acce...
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Hola! consulta: Estoy administrando un proyecto en JSM, he parametrizado como usuario del mismo una casilla grupal de gmail, y estoy teniendo problemas cuando quiero enviar un comentario desde la sol...
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Hello all, we're using the Jira service management within the cloud and I have a question about subscriptions for Jira filters. A portal only user has asked whether it was possible to r...
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If an agent selects an issue type of "Incident", why are they presented with the full catalog of Request Types to choose from, when there are only 2 RTs of Incident Issue Type? How do I restrict the...
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Hello all, we're using the Jira service management within the cloud and I have two questions regarding the customer portals. Is it possible to show the assignee in the ticket within th...
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Hi Team, We are planning to setup new JSM cloud for our organization. Can we configure SSL certificate to our JSM portal link. Please help us on this request.
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Is it possible to set an automation rule to subtract 2 business days from the due date and populate this date into a new field called DEV DUE DATE in the backend?
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There are a couple columns which are not sortable in the queue. Anyone experience this and know what to do to fix?
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Hi, I am looking for a way, possibly with third a marketplace app, to merge all PDFs on a single JIRA issue into 1 PDF. This could be while still on JIRA, or it could be as part of an...
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We are using a custom email address to create support tickets, ex: support@myproduct.com. But when I reply in the ticket, my client receives an email from support@myproduct.atlassian.com instead of s...
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Hi, I'm new to Jira automations, I want to set up automation across two projects (to which I have access). When the status of a linked issue is updated to 'Done' I want the status of the parent tick...
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Hello, I am not receiving email notifications from Jira Service Management (Cloud), and I have confirmed in my profile settings that they should be sent. I created a task and assigned it to my...
386 views 2 0 Deleted user November 18, 2022 -
Hi guys, consider an issue that is initially created as a service request. However, it then turns out that it is actually an Incident. The issue should therefore be processed as an incident from thi...
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Hello. We installed the Plugin "Azure AD Attributes for Jira". Authentication = OK Matching configuration = Email Address x Mail = OK Synchronization = Mail --> ASSIGNEE --> ADManager (Extr...
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