Community resources
Community resources
Community resources
Jira Service Management
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Hello! I am looking to get some help to create a filter in JIRA that will let me know how many issues were resolved by each user on my team. I am currently using this one: status changed TO 'With Us...
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Good morning, I'm testing the Jira Services Management service. However, I can't find the option to associate this service with an already created project, the system wants me to create a new one, b...
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Hi, Is it possible to run a JQL Query to identify duplicate issues from a customfield? For example, Issue A has 'customfield123' (correlation id) which has the value 'INC12345' and I'd like t...
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Is it possible to create an attribute in Insight for inventory number that will be filled automatically with the value of the previous inventory number but with the value bigger on one point? For ex...
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Dear community, I have jira soft and service Mgt, both are on cloud. I set up a new service project for one of my customer. I also set a portal with a specific portal group, a specific ...
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Hi Community ! Let'say that : Customer A is using is own instance JSM 1. Customer B is using is own instance JSM 2. Could it be possible to link JSM 1 & 2 to share tickets, da...
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Hi guys, We have activated the option for CC recipients to be added to service desk tickets that are imported via an IMAP mailbox. This is working fine however it is including my email addres...
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Dears, Iam using single user selection in some requests and from the customer portal for some users not all users is no working fine and it become like text entry not user selection the stang...
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Hello! We're using a Jira Service Project to manage localisation requests. Inside the project I've created a Kanban board so that it's visually easier for our translators (they have agent a...
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Hi, I have set an email address to receive email notification once a new ticket is created. The email is set in Project Settings > Notifications > Edit Notifications > Default Notifications...
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Hi, What I'm trying to achieve is to build an automation rule that when triggered will send SMS via Twilio to those numbers. It is straightforward to do that with one number; but, when I tried to b...
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Hi team, below is my requirements 1.on-premises monitoring (Like server, desktops, firewall etc) 2. user behavioral monitoring 3. and ITSM Kindly advise jira will suppor...
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Hi, I have noticed, that there is a working Integration from Grafana to Opsgenie for Alarms. So far so good. I would like to turn it around and visualize the Alerts from Opsgenie in Grafana. I could...
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We have two Jira environments, Dev and Prod, and we would like to ensure that we can reliably/accurately apply the changes we've made in Dev to the Prod environment. Is there a standard approac...
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Good afternoon! Please tell me the syntax of writing minutes in the SLA field? minutes are not entered. Thank you for your help!
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Hi, Recently I allowed to my customers close the tickets by themself and gave to them a close transition. Some of the clients complain that they are unable to close the issue and receive the e...
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I have a service desk set up to allow internal staff to access our knowledge base and submit requests. I want to use the same service desk for external customers but I only want them to access speci...
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Hi there, I have sent myself down the rabbit hole with this one and can't come up with a solution. I have a main issue that when approved it creates a linked issue. At that point the mai...
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Hi, How are the SLA goals system reporting calculated? When creating similar reports on EasyBI I am getting different values. My SLA seems to be higher than the system calculated on ''Proje...
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Problem:- I want to configure the JIRA Service desk project, in which i want to configure auto segregation of Bug and Task by some keywords. I tried configuring email, but when email comes JIRA servi...
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Dears, I have different requests sharing the same screen and when I add Custom filed Select List (single choice) used in one request and configured default value I found this filed appear in ot...
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Hi there, Looking at SLA I was testing a first agent response. I can see you can stop the SLA when an issue moved from unassigned to assigned. You can stop the SLA when an issue moves in...
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Hi there. I am trying to generate reports for individual queues in the JSD - I have included a screenshot as an example - I would like to know how many breached tickets are for queue "ABC" ...
1,974 views 5 0 Deleted user September 7, 2022 -
Hi there, Someone showed me that in Jira Service Desk Data Centre they have the ability to build up template responses in comments. Is this OOTB functionality that has been dropped in cloud or some...
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Hi, Our Jira forms defaults dates to the American way (eg "9/8/2022", when it should read "8/9/2022" (ie 8 sept). I've made some changes in settings/general config/advanced settings and made the ch...
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