Community resources
Community resources
Community resources
Jira Service Management
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Hi all! I'm trying to complete the ITSM technical training and I'm now at the final step, where you have to submit your demo. I've request the creation of the test instance but I'm just not so ...
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I'm trying to do the integration Jira + Zabbix following that But I can't find two values "jira_servicedesk_id - numerical ID of your Jira Service Desk (not to be mistaken with a project ID o...
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Hi, I am needing it so that when a customer sends in a ticket, they can only see their own tickets or ones that they have been made a participant in? For some reason they can see tickets that other ...
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How do i text search something that is in Epic Link and not summary, For Eg. I want to pull all the epic which contains "WF-RITM" text in the epic name say from a project MR.k
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Hi, I'm setting up SLA's for a new Team Managed Project. At the moment this only requires one Request Type so just one workflow. However within the workflow there are two paths that can ...
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I have a (traditional?) Service project for my IT Helpdesk and a Team-Managed Service Project for my separate Staffing department. In the first, I have assigneduser Groups (being synced from...
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I'm importing a csv of issues using the "External System Import" in the Admin console. I have a column called "Sent?" which has values of "Yes" and "No". When I import I have mapped these values to...
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When customers click my service portal they are asked to specify which category of questions the have. Among others, they have Other IT Emergency Drivers etc Ho can I rearrange so that Other ...
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Hello everyone, I am trying to translate workflows transitions in french but I am still not able to do it despite checking those articles : Internationalization of workflows (status and transitions...
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JSM-DC. For project Management can I configure a customer feedback survey? if yes then how i can implement such feature?
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Dears, I have many workflows contain many approvals in the same phase How can I search for the requests already approved by certain person ?
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Hello Everyone, Which smart value can be used in Automation for Jira Email to add recipient? Like we use ${recipient.name} in customer notification. Thanks in advance!
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Hi Folks, I am facing a problem when trying to work in an incident management setting... Can anyone guide what this is problem? am I missing some setup or something else
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I have been trying for about a week or so to get our Jira Service desk instance to have a valid SSL certificate and now I'm reaching the end of my tether! I've managed to get Jira to work over HTTPS...
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Hi, Can some one will help me on change request i can see only Mandatory fields in the form. I can see only mandatory fields in the form for Change request form is visible. Please find the screens...
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I don't have a button “Change plan“ ((
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Hello, if anyone know how to export insight objects with my language letters as: "č,ė,į,š,ų,ū" after I exported objects and opened my excel, the special letters that has to be there changed to "?" q...
- Question
- cloud
- export
- insight
- jira-service-management-cloud
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Dear all After Upgrade to Jira 9.3.0 and Service Management 5.3.0 the Object attributes in issue view seems not to work. If selected any of the values provided, it will show all details in the ...
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Hi Team, We want to create subtask in Jira Software Project with conditions: There is an existing Task on Jira Software, but we want to create subtask triggered by creating a new Jira...
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Is it possible to clone customer portal access and to keep the customers of multiple portals in sync? Use Case: We would like to split our customer portal into multiple jira service managem...
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Hey, I want to add watchers by group, but there is no option. I am trying from smart value but not succeeding, What I am trying is that, retrieving users account id from group to multiuser p...
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Hi. I want to change status of ticket automaticall by subject or contents of mail. If someone knows, please help me out. Thanks.
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Hi. I want to customize the name of the ticket in Jira Service Management. Is it possible? If someone knows, please tell me. Thanks.
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Hi Community! I have the following business requirement: Customer C creates a ticket, the 2nd level wants to send the last comment (which is an open question) to an external Partner X. X receives a...
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I have noticed it's possible to adjust the look&feel for the whole Customer portal. The colors and styling will then be the same for all projects below the site/organization. However, since we ar...
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| 23 | |
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| 8 hours ago | ||
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |