Community resources
Community resources
Community resources
Jira Service Management
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Hi All Can any one please help me tix the following automation rule error? Edit issue Unknown fields set during edit, they may be unavailable for the project/type. Check your custom fiel...
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I'm trying to modify our existing SLA for Service Requests, to add exceptions for some types of requests e.g Onboarding new hires. Here's what the current JQL looks like issuetype in ("Service...
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Relatively new to Jira so apologies in advance if this is obvious to some. Scenario: We have a Jira Project which we use are our internal servicedesk We're updating our Project and using c...
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Hi Team, While creating jira ticket via sending mail the ticket sequence no is getting different. It mean last ticket no is DTS-363 then second ticket create DTS-310 then DTS-394. then DTS-137...
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Hi all, I have noticed that our 'Time to resolution' field is blank. The resolutions have been set on the final status and the field is present on the screens. Looking at this projects ...
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I want to check the input value of a custom field in jira service management issues. Specifically, I want to check if it doesn't contain spaces. Is there any way? If it is difficult to check, I want ...
- Question
- cloud
- confluence-cloud
- jira-service-desk
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Hi, All. I have a question, how to track what the agent did on JSM like if one of the agent delete the issue where can I track it? because, I only find the audit log as general not the detai...
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Ok, so I'm trying to remove a string from the 'summary' field via scheduled automation or manual. From the scheduled screen I can see I have issues found but then further in to query it fails. I'm ho...
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How would be possible to select one (same) value multiple times from a multi-select dropdown custom field?
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Hi All, where can I edit this words on customer portal? Thanks.
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Hi, I am not able to create a slack channel in ITSM project from the incident that was created.
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Dear Jira support Team, One of the users from our customer list, has notified us that they are not able to receive an email invite/login to Jira portal and check for their ticket queues. Howeve...
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Hi, In the processes we have set up with a client we are using linked issues to further divide the work of a larger item. e.g. a big Change could be split in to multiple smaller ones (or sub-chan...
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Hello together, we use JSM Cloud Premium. We do have Insight objects with a custom date attribute. In JSM i created a Custom Issue field pointing to this objects. Next i created ...
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I am trying to find out if I can link a SOAR solution to a single portal-only customer account of Jira Service Management via Restful API such that, the customer account can: (1) create new requests...
417 views 0 0 Deleted user September 15, 2022 -
Would it be possible to create a Kanbam Board to show cards from an existing Jira Service Management project?
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Is it possible to have a automation/rule where if a ticket that has a high priority and assigned to a certain group with the assignee unassigned that if the ticket is not assigned to someone after 2 ...
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Are automation rules necessary for notification purposes if we already have configured notifications. Can we disable/delete existing automation rules without issue? Thanks
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We are looking for an add-on that will encrypt email from a Data Center enterprise solution.
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Hello all, We are using the new forms feature as dynamic fields are quite useful. What we are looking to achieve is to export the submitted data of each form into either an excel file, an external d...
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Looking for the list of actions to add to config.json. Here is the list available on integration's config page (I was able to guess "Create"): OEC action - config.json action alert is created - Cre...
- Question
- opsgenie
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I import data into our CMDB using CSV files. I have an Warranty Expiration attribute I import data to. Is there a way for the importer to look at the value in this field and compare it to...
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I have Jira service management cloud. I am a service desk team member with a license and work on tickets through the Jira instance. I had closed a ticket on my end and therefore the customers end(the...
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- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox. - Confirmed that other emails were received but from Atlassian unable to received.
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Hello, I wonder if anyone can help me with a question I have around the creation of object instances and if that is possible within JSM without extending the native capability too much. ...
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