Community resources
Community resources
Community resources
Jira Service Management
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Dear colleagues, in IT Service Management (ITSM) exist 5 category : Service requests, Incidents, Problems, Changes,Post-incident reviews. How i can create new cate...
- Question
- atl-orange
- jira-service-management
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I need a method to display the same issues that a customer would see in a Dashboard, so was wondering if anyone knows of a way to replicate this in JQL? i.e. all issues raised by currentUser() and w...
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I have several knowledge base pages which are listed fine when searching from the Service Desk widget. However, the links open within the widget and the formatting of the pages gets messy. Is there ...
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We rated Jira as the best ticketing system. It will be the only external system accessible to our customers. With Refined we can professionally integrate this system into our corporate design. The...
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For some context, we have a few users on our Cloud site on a client project that was initially set up. The client has access to this project. They also have their own Jira cloud site where the team h...
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...imezone is America/New York which i would think is the defaulted value if the Associates profile timezone is not public. What other aspects might cause a reporter's timezone to reflect something o...
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Hi all, I have been searching for an answer to this issue I experience lately, but could not find a solution yet. I created several manually triggered automations. Up until last month, I can still ...
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When replying to a customer within a jira service desk issue and that issue has several request participants listed, the replies appear to be sent to each individual participant and does not list any...
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Hello, We are currently running a trial of JSM premium. In doing so, we have enabled the export of unknown items to the cloud. When an unknown item arrives, we modify it with some detail...
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When I look at the "All Open" queue, I can click on an assignee and then the whole list of everyone available to have work assigned to them shows up. However, when I click on the link for the summary...
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Hello Community members! I'm Melissa, a member of Atlassian's ITSM Product Marketing team with an exciting opportunity for you to share your Jira Service Management story. We are loo...
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I am trying to create insight object and I know only the ObjectTypeId. Is it possible to do it? I tried using MutableObjectBean but it didn't work like below def newobj = new MutableObjectB...
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When viewing the services list on a project, is it possible to add additional columns of information such as Service Owner? Right now it can only show the service names and tiers.
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I apologize ahead for the novel below. After quite of bit of research and homework, I have been able to get Jira Insight to work (mostly) the way i want. However there is a missing piece that ...
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Commonly we find ourselves wanting to get some information out of a ticket summary to use that information for certain fields. This is commonly a difficult task to do when working on tickets specia...
- Article
- automation
- jira-service-management
- regex
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I have 15 or more remote data center environments around the world that only have internet capabilities using Satellite communication. Bandwidth and availability of Satellite communication is n...
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For our client onboarding process we have an employee who has a set list of tasks to complete for every client. The tasks are generally the same for every client. I need an easy way to duplicate a p...
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I am new to Jira service desk, I am trying to set up service request, Creating queues , adding users to team , adding agents, I am looking at the Setting up your service desk docum...
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Hey there, We are currently evaluating the deployment of Jira Service Management to manage N2 support requests. Our work ecosystem, especially email, is based on Microsoft 365. Knowing that Jira ...
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Hi Is there any possible to use in jira proforma with insight fields? We have moved some data into insight and now we are looking to use proforma app to make better end user portal.
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Please assist, when I receive an issue ticket in HTML, they do not reflect correctly in the description, please see attached example of how it comes through. example image below:
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Hi, do you know a solution for the following case: We want to migrate a service desk project from onpremis to JSM cloud. After the migration we would like to move the tickets to anothe...
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Hi, I have a problem with automation for auto resolving tickets. I had a scheduled automation set up with JQL : status = 'Waiting for customer' AND updated < -14d but I also...
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About Insight service, is it possible to add a checkbox at the beginning of the line, to allow multiple selection. We would like to do a bulk modification on some fields, for multiple assets. Using ...
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Report Portal IO-Integration with Jira Server-error occurred : impossible interact with integration.
I am trying to integrate Jira server with Report Portal io. After logged in with admin credentials to Report Portal in administrative - plugins panel - I had uploaded "plugin-bts-jira-5.1.0...
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| June 20, 2025 12:16 PM PDT |