Customized fields in requests by mail

[Rocio Lechuga]

I am testing the product (free-cloud) version. I created a request type with some customized fields. When the customer sends the request by mail, only the fields of summary and description are showed in the issue. The subject of the mail is assigned to the summary and the body is assigned to the description. Is there some way that the others fields can be filled out since the mail? Is that possible?

Thanks in advance.

[John Funk]

Hi Rocio,

No, this is the way the requests by email work. You cannot add additional fields.