Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to create a way of reserving an office space. I have created a request type and issue with the following required fields: Location Start End The location is a list, the sta...
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I am new and I am an administrator to a Jira service project, but I can not much to setup, I am told that I was assigned Jira Service Management license to my profile, but I can not see in...
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Hello, I am trying to share one specific Jira Project related Issues with external users. I would like them to create issues , receive updates via email ( even-though they are not the reporter...
- Question
- cloud
- issue
- jira
- jira-cloud
- +3 more tags...
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Hoping to create an automation rule that comments on tickets that haven't had any comments on them in x amount of days. What I have so far: "Request Type" = "Report Customer System Issue ...
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Hi all! I am curious what the best practice is for Insight permissions are. I am a Jira admin, and as part of our implementation for asset management with Insight, I have been importing assets. The ...
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Hello, I have an automation rule created in Jira that sends comments to reporters (one sending the most recent one, and another that sends all the comments on the issue). However, I recently noticed...
- Question
- automation
- cloud
- comment
- external
- internal
- +2 more tags...
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Hello, I configure an SNS Topic with 3 differents subscriptions, for three different teams in Opsgenie. The Alert is sent 3 times but Opsgenie groups the three alerts in one and only assign th...
- Question
- aws
- cloudwatch
- opsgenie
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Hi Team, We have valid license insight server plugin and we wanted to migrate now to cloud. Nothing is clearly mentioned what path to follow and how to migrate. biggest confusion is who wi...
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i want to create a ticket if premethues alerts created. is there any proper documents ?
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I created a custom field that is user picker (single user) on Jira Service Management Portal so, users can choose their manager. However, when I enter an email or user name I cannot see any users to ...
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On the first of each month, I want to pull a query of all issues that breached SLA for the previous month. Specifically, I want to know all issues that breached and were resolved, as well as th...
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Is there a "toggle off" button when the agent is off-shift so that he/she is not assigned a ticket? And easily turn on when he/she is back online.
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Hello, everyone ! Commenting on a closed issue is only available for the group =(dba.ops) but for some reason it doesn't work for me...
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I'm trying to import data from my cloud provider's load balancers into Jira. Explaining the origin of the data: It is a json file, which contains a list of load balancers, and for each one, there is...
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We have a feature called "Revoke" for customers who are inactive that needed to revoke by admin. However, what if the admin accidentally clicks the revoke button on the specific customer and that cus...
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I have set up an open portal with an automated rule to look for and link other issues from the same user/reporter with an JQL query. Sometimes the smartfield "{{reporter.emailAddress}}" comes in as ?...
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We have a Service Desk project that the entire "Service Desk Team" and "Service project customer - portal access" has access to "Browse" So, then user1 trying to mention some user2 from portal ...
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We have installed the Jira Service Desk Widget on our site and all working well. We disabled the widget recently to remove it but unknowingly this disabled any interactivity with the site on mobiles ...
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Customer cannot change priority of the ticket after the ticket has been raised.
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We want ticket to re-open after being on on-hold based on the following timeframes: 24hr 1 week 30 days 1 year
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Hi, This is an actual automatic comment inserted by JSM in an issue: The thing is that the text shown doesn't match the template in: Project > Project settings > Customer...
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In the past when a Jira ticket has been logged and the workflow of the ticket has been marked as resolved the ticket would get moved out of the initial queue it was in and would only appear in a queu...
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Hi all, as we know Jira SM is cloud-based and from the cyber security perspective, we need to know where it is hosted. is it inside KSA or outside?
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When we receive service support messages (from Jira) to our Outlook, it always repeats (Duplicate) in our Outlook. Please tell me the cause and how to fix it?
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Hello Atlassian Community, I would like to know how to identify "internal note" or "Reply to customer" comment in automation, so that I can send email to customer when only ...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |