Community resources
Community resources
Community resources
Jira Service Management
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I have created an automation rule to add a form to a JSM ticket to get more information on the request submitted. Is it possible to receive a notification from Jira that the form has been edit...
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Hello Team, I'm looking to solve a problem. I want to use Automation to Auto assign issues created to agents. However, I'm having a hard time finding a way to manage the users list without having to ...
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in a service management project i am required to send a notification after each confirmation, in automation i can only send notifications when a process starts or ends but not when the process is in ...
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I understand that you should add a person you want as Collaborator to Jira Service Team - but if Agents are billable, and Collaborators are not how can I choose which role I want for a specific user ...
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Tengo un proyecto de ITSM, muy sencillo. Manejo todo en COLA. Cuando las solicitudes ingresan por medio del portal, las veo en Cola sin problema. Cuando las solicitudes son Resueltas, desaparecen d...
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Hello, The company I work for uses Jira Service Management (version 4.15.0) I am trying to find a way to change the password of the Jira Administrator (I know the password but want to change it for...
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Hi everybody, I've administrator and service desk team privilliged. I'd like to ask you I want to integrate our Jira Cloud environment with our Server Density service for OpsGenie Alert System. So ...
- Question
- jira-service-management
- opsgenie
- server
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Hi Community? we are using the Jira Service Management Datacenter version when is it going to end of life or the support will end from Atlassian? is there any news? is it only server th...
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Hello. I need to create a regular rule using "Automation". We have many clients who are registered as Organizations. For each organization, an "Version update" task should be created every month. The...
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We have a SCOM 2022 environment and the OpsGenie solution sometimes seems to work and then stops working. After a complete removal of the Opsgenie Intergration and install with another intergrationb ...
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I am using trail version of opsgenie to check features of the tool. While I was exploring analytics part I found in the documentation it is mentioned there are several reports like Alert reports, mon...
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I have below items Parent Ticket lets say ABC-1 Subtask to the parent - ABC-2 another ticket in diffrent project - XYZ-3 i have a automation rule which will check if the status of ABC-2 is chan...
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Currently we have 12 priorities in our domain. My plan is to lower the number to 4, which is a cleaner experience for agents, and matches our company SLA levels. As this will affect both service and...
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...verrideScreenSecurity=true`, { method: 'PUT', headers: { 'Accept': 'application/json', 'Content-Type': 'a...
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I have to update the status details field using python script. Status details is a drop-down field having the below values: None Production Staging. I have to set status details field to S...
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Hey community, I used to export the work logs table using the power bi connector "do it" but suddenly the API stop giving me the value and it exported an empty table while there are wo...
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Hi there, I have built a form where users of a project can go in and create or update insight objects. One of the options is the group picker (binding a Jira group to the insight object) but this c...
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Hello Community. Question 1: Is there a way that I can customize the customer portal through marketplace add-ons? Such as making the banner size small, adding more tiles within the same row, etc....
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When I move any custom field design with the help of any installed plugin from the field(Right side box) to the incident field it automatically becomes hidden. I am using Multilevel Select for ...
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Hi All, I delete the permission for service desk to not able delete the issue and requestor attachment but this error notification keeps showing up, is it not possible to delete the permission?...
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For example, an alert will cause a notification to appear in the designated slack channel. Now let's say the first responder doesn't respond and the next person in line is notified. Can that escalati...
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Hello Currently we were asked as a team to know how long it takes a person to solve an incident, we have already made an investigation with a project that we had but we could not find the way. By a...
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I have multiple searches that I perform using the advanced issue search. These searches are all for different reasons and in different products, JSM, JS, JWM. I'd like to be able to customize the col...
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I'm setting up a security scheme in an existing project and I want to confirm if I set one of the levels to default that it won't automatically apply to all the existing issues, just any going forwar...
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I am following the formatting of the JSON as shown on this guide, but I keep getting the following error: {"errorMessages":[],"errors":{"rlabs-insight-attribute-55":"<Account Id> is no...
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