Community resources
Community resources
Community resources
Jira Service Management
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Hi Community? we are using the Jira Service Management Datacenter version when is it going to end of life or the support will end from Atlassian? is there any news? is it only server th...
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Hello. I need to create a regular rule using "Automation". We have many clients who are registered as Organizations. For each organization, an "Version update" task should be created every month. The...
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We have a SCOM 2022 environment and the OpsGenie solution sometimes seems to work and then stops working. After a complete removal of the Opsgenie Intergration and install with another intergrationb ...
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I am using trail version of opsgenie to check features of the tool. While I was exploring analytics part I found in the documentation it is mentioned there are several reports like Alert reports, mon...
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I have below items Parent Ticket lets say ABC-1 Subtask to the parent - ABC-2 another ticket in diffrent project - XYZ-3 i have a automation rule which will check if the status of ABC-2 is chan...
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Currently we have 12 priorities in our domain. My plan is to lower the number to 4, which is a cleaner experience for agents, and matches our company SLA levels. As this will affect both service and...
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...verrideScreenSecurity=true`, { method: 'PUT', headers: { 'Accept': 'application/json', 'Content-Type': 'a...
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I have to update the status details field using python script. Status details is a drop-down field having the below values: None Production Staging. I have to set status details field to S...
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Hey community, I used to export the work logs table using the power bi connector "do it" but suddenly the API stop giving me the value and it exported an empty table while there are wo...
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Hi there, I have built a form where users of a project can go in and create or update insight objects. One of the options is the group picker (binding a Jira group to the insight object) but this c...
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Hello Community. Question 1: Is there a way that I can customize the customer portal through marketplace add-ons? Such as making the banner size small, adding more tiles within the same row, etc....
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When I move any custom field design with the help of any installed plugin from the field(Right side box) to the incident field it automatically becomes hidden. I am using Multilevel Select for ...
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Hi All, I delete the permission for service desk to not able delete the issue and requestor attachment but this error notification keeps showing up, is it not possible to delete the permission?...
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For example, an alert will cause a notification to appear in the designated slack channel. Now let's say the first responder doesn't respond and the next person in line is notified. Can that escalati...
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Hello Currently we were asked as a team to know how long it takes a person to solve an incident, we have already made an investigation with a project that we had but we could not find the way. By a...
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I have multiple searches that I perform using the advanced issue search. These searches are all for different reasons and in different products, JSM, JS, JWM. I'd like to be able to customize the col...
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I'm setting up a security scheme in an existing project and I want to confirm if I set one of the levels to default that it won't automatically apply to all the existing issues, just any going forwar...
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I am following the formatting of the JSON as shown on this guide, but I keep getting the following error: {"errorMessages":[],"errors":{"rlabs-insight-attribute-55":"<Account Id> is no...
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I am trying to setup an automation and want to use the {{ }} syntax. I am trying to retrieve the value of a single option picklist from the given issue but I keep running into an error as I ...
- Question
- cloud
- jira-service-management-cloud
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When I manually create an alert and the incident and then associate the alert to the incident, the association works. I did it this way for testing purposes to see how it worked. When I try to...
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I am looking for a way to use automation to update the Request participants field, I want to update this field to someone who is @ mentioned in a comment. Our setup is using a ded...
430 views 3 0 Deleted user September 16, 2022 -
I have suggested using dynamic web forms inside our user portal when capturing user issues. This enables to have the forms change based on the user's input. They look a little different when they ...
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Hi All Can any one please help me tix the following automation rule error? Edit issue Unknown fields set during edit, they may be unavailable for the project/type. Check your custom fiel...
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I'm trying to modify our existing SLA for Service Requests, to add exceptions for some types of requests e.g Onboarding new hires. Here's what the current JQL looks like issuetype in ("Service...
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Relatively new to Jira so apologies in advance if this is obvious to some. Scenario: We have a Jira Project which we use are our internal servicedesk We're updating our Project and using c...
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