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issue linked Automation Rule

Barış Özer
Contributor
December 18, 2022

Hello everyone,

I want to ask about Automation;

Can I automatically "issue linked" the ticket opened by the Service Desk and assigned to a different project?

Assigne I want the tickets that I am or that I created to be automatically connected to a different project.

 

Attached is my "Task Tracking" JVM Project. I want to make automatic issue linked to this project.

image.png

1 answer

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Answer accepted
Gaurav
Community Champion
December 18, 2022

Hello @Barış Özer 

Using Automation, we can create linked issues across projects. For the use case mentioned, kindly explain the exact requirement.

Do you need a new ticket to be created in a different project or just link the tickets across projects?

Also, please note that Standard Subscription has limited number of executions for cross project.

Hope this helps.

--GG

Barış Özer
Contributor
December 20, 2022

Hi @Gaurav 

Thanks alot! (:

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