Community resources
Community resources
Community resources
Jira Service Management
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I discovered that my customers are unable to view tickets in the Customer Portal when they are the ticket reporter but not the ticket creator. This use case comes up most often when they send me a Sl...
490 views 2 0 Deleted user September 21, 2022 -
Hi folks, Following Scenario: We created a form, which is used by HR when a new employee starts. Everytime the form is submitted, an automation rule should start which sends an Email with some of t...
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I have many approvers of tickets who do not need agent access as part of their day to day job. Is there a way to allow non-agent users approve JSM tickets?
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As developers own and/or transition Change requests in JSM I need them to be able to do this without having to purchase an agent license (on top of their Jira license) to do this, is this possible?
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Bom dia, gostaria de saber a query de JQL avançada para buscar o "Time resolution" que vai ser violado nas proximas 2 horas, teria como? Quero aplicar essa JQL em um filtro personalizado! E...
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Hello, I am wondering if it is possible to let customers to fetch their issues details via API? Is there any security risk ? Any advise would be appreciated Thanks &nbs...
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Everything works on this EXCEPT getting the Jira Software issue to transition. RULE When a new issue is created in our JSM project CCSSBLT Populate components with Portal Work Request Create a l...
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Hi. When resolving Incidents i want certain fields to become Mandatory. But i only want these to be mandatory for P1 or P2 priority incidents and at the resolution stage. I cant ...
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When trying to download attached files from the portal, one has to download each file separately, which is quite a tedious process if there's a lot of files.
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Hello In my project I have a status called Pending Close, in which the assumption will be a state of approval in which the client, when choosing the green button of the email notification, the...
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We are interested in getting to know more about the Feature Lab "Find similar requests" feature - Is there any more documentation available apart from the KB page Find similar requests | Ji...
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Hi all, is it possible to see Objects in Insight, that are linked to me as user, but without permission to see every object. What I mean is, if there is a way, maybe with an additional Plugin to se...
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We can invite Users and add them to Teams, define oncall schedule, etc. We can also create Groups and add Users to them... but that's it? What are Groups used for in OpsGenie?
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Hi, I'm wondering if anyone can help me . I'm trying to see if I can create an automation rule to link issues together based on a value in one of the custom fields. The custom field contains a uniq...
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We have just created some new users within Jira Service Management to process tickets within a specific project which we have been using successfully for the last six months. I have simply duplicated...
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I am planning to use the asset management tool in our organization.. Could see that it is available from Premium or Enterprise license. However could not see how many devices it support if we purchas...
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In addition, we are using Simple Issue Language (SIL) to configure this transition, using a validator script. and we're receiving the following error with our script (See 2) : (1) Script Example if...
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Hello, My company is using the Jira Service Management 4.15.0. The license holder's email address is not accessible anymore. As a jira admin, is there any way for me to change the email address th...
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Hi, I am struggling to find the correct answer so here goes. What I have: - Jira servicedesk management (Cloud) - 500 Customers on my product - 74 users on my account which includes other product...
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Hi, I am accessing the Tempo Plan Times in an automation via Web Response. Now I would like to know how to make a loop through the individual planed packages via the Jira automations. To get the ids...
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Hi, I'll try and make this as concise as possible. We have 2 service management projects and the second was created using the original as a template, so inherited all the settings and configuration...
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Hi there, When an Agent hits create and chooses an issue to create "Problem" for example, Organisations is always a field at the bottom of the Create Issue screen. When I go in a check the fields i...
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Hi All How can I get a Field Value after issue has been Created to my own field e.g. If Issue is Created with Severity 1. How can I assign this 1 to my own custom defined field & then use it in ...
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One of my instances has a project for creating projects. That is, once an issue gets to a certain status in the project, an automation is triggered that creates a project via JSON, with the name and ...
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Hello Community, I appreciate your valuable support. I have a Jira Service Management Cloud Instance. In the customer portal, the "share with" field does not allow you to crea...
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