Community resources
Community resources
Community resources
Jira Service Management
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Hi, If i remove a user from the JSM Project if i login as a Same user then Still i can see the project and once i create the issue then it is showing some error message. can some will help me out w...
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Hi, In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project. Please find the below screenshot. Even though user is not part ...
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Hi! I am trying to create a custom field on an issue to find available computers in stock assigned to the business unit in scope for the issue. When the issue is created, an employee record is assi...
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Hello All I'm new here and I hope if someone can help me in my case, I need to generate a report that includes all changes implemented within the time frame but with all details of the change and i...
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Hi. How I can restrict the project role to link issues only on subtask level? Thanks. Regards, Saqib Dar
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Hi, How I can export a single project and its attachment from one server on Jira service management datacenter and export it to the other JSM. server: Linux Thanks. Regards,
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Hi, we are from eGovernments foundation. we have any chance to get community Licence for free and we are non-profitable ognanization.
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Dear all, I have automation with the trigger "Issue Linked" for all link types. But the trigger not works when the issue is linked as "related from" or "is blocked by" options. With "relates to" or...
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I would like to look at how our support volume has changed over the past 24 or 36 months. Is there a way to do this?
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but my Idea is the dom from jira is ltr but I want it rtl. I did that by my Addon but once reload the page the dom from jira is ltr by default and then my js code run then becomes rtl. by question i...
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What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current tim...
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Hi, I would like to collect all the requests I receive from customers in one central project. However, I would like to have different categories in the Self Service Portal: For example, "Make a requ...
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I have a Jira Service Management project created, and I use a linked software project to track development. With that, I copy all of the field values from the JSM issue to the linked Jira software is...
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Hi, Before i submit the Incident i am getting this kind of issue. Even though i have provided the Mandatory fields as well.
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Different from 'Add Issue Score for Jira by calculating choice fields' which explains how to calculate text and choices fields and add a score at the end, here I explain how to calculate number field...
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Hi here, I configured a incoming mail configuration. But when I am sending mails to the emails, nothing is happening, in the logs also nothing is showing up. What am I missing here?
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Hi, I changed the conditions for creating the issues queue to exclude tickets containing the text "(Test)" from it: NOT text ~ "(Tests)" AND (resolution = Unresolved OR status = Postponed) ORDER BY...
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So I've been looking at Insights Discovery for sometime now trying to find any type of simple step by step documentation on how to setup Insight Discovery on a server, how to install the agents on de...
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Hi All, The issue I'm currently having with our Jira ticketing system is user not receiving a response via email when a comment is made on the ticket. Thank You, Rad...
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Hi, I have a single-select field appName withs option BRI, CA, DM). And another single-select field ipName (options BRI 1, BRI2, CA 1, CA 2, DM 1 and DM 2) I have 3 request types, namely BRI,...
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So, the case is I have a US linked to an epic. That epic has 10 US under it and I have an automation rule that when any US under the epic status is changed from 'To Do' to 'In Progress', then the epi...
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Hello dears. After the migration of issues from a support suite called kayako to the Jira Service Management Cloud instance, the attached files of the migrated issues are not visible in the...
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I'm new to OpsGenie. I've been asked to go through incidents with completed post mortem and determine if there are tickets within the postmortem for future work. Like fixing the larger problem even t...
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Can you scrape an email and create an issue in JIRA, then comment in that issue and trigger a reply email to the same email thread?
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Can I find out who resolved a ticket?
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