Community resources
Community resources
Community resources
Jira Service Management
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Hola Como puedo hacer para que en el portal los clientes puedan ver no solo los tickets que crean ellos sino también en los que están informados o tickets que hayan generado otros usuarios, es...
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Hello everyone, for a long time we face an issue, that we somewhat cannot solve. It is really annoying and frustrating to deal with, when customers raise a request. We are able to reproduce this iss...
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Question: user account used to authenticate jira servicedesk to confluence site server requires 2fa, causing the connection to break. Does anyone have any suggestions to be able to use a sec...
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Like how can we restrict tickets coming from specific user in opsgenie or JSD
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- opsgenie
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When a customer replies to a question, the status changes from Waiting for customer to Waiting for support. So far so good. What I don't like is that it says I made the update. The history says "Emm...
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I have an approver field and I want to add an approval based on a custom field called 'Head of Department'. However, when trying to make this run through an automation, it results in an error. This ...
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Hello, I'm looking to automatically share a ticket with an Organization once the ticket is created, but I cannot find the ability to do so. Is this doable, and if so, how would I go about it? ...
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Hi Our customers login to our service desk and can access a KB of articles including system updates etc Is there a way for them to subscribe to updates when new articles are published &nbs...
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I've made sure to add all the DNS records to our cloudflare. TXT records are verified fine, but CNAME records still fail. The thing is, the CNAME checks I make from other tools do not fail. When I ...
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Hi all, Do you have any experience and suggestions to implement a KPI, to show how often our support department have zero tickets? Work hours is 9 AM to 5 PM. How many minutes/hours during the da...
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Having a Query in JSM how the email is triggered for "Approvers" Ex: If i select any user in the approvers field then email notification would be sent to the Approver. How to configure the same in ...
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Hi, We're growing out our number of tiles on the helpdesk portal and need to manage the layout. However, Jira only offers us to move about the tiles and star them. Is there a way to fil...
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Any customer from this specific domain aren't receiving any emails. This includes when a customer is invited or when a ticket is updated. The customer notifications are enabled for these and I...
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Can some one will help me out how to create dependency in Service Request. I am having fields like Manager approval----Drop down (Yes/No) Approval---user field (any abc user) If i select Manager ...
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Hello, dear colleagues. Please tell me how to make a complex SLA? The problem is that if the application is received after 12:00, the SLA is counted from the next day. Thanks for answers!
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Hi, I want to be able to create a workflow that is a form or a service request, that the customer fills up for specific services, and then it goes to an engineer assigned on the rota, to fill up, an...
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Question: Is it possible to change/configure the standard filter behind the "View open" link, when I search for an Organization in the Customers function (see screenshot) At the moment the JQL sta...
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What is a user story? How to create a user story in Jira What about Jira user story mapping?
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Good afternoon! Dear colleagues. Please tell me how to make a complex SLA? The task is if the application is received after 12:00, then the SLA is postponed to the next day. Thanks! День добрый! Ув...
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Hello, I am trying to figure out how to have an Atlassian user's JSM (portal only access) requests be created - likely via email channel first with their order - , and then display that newly create...
338 views 1 0 Deleted user September 21, 2022 -
I would like to start sending deployment information from GitHub to OpsGenie. Unfortunately the documentation for the Api's say that only Bitbucket is supported. Are GitHub deployments suppor...
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I am looking for a way to edit a Jira Custom Field in a Service Desk Screen so that the field cannot be edited/updated after a certain status is transitioned in the workflow.
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Boa tarde, é possivel descobrir qual data em que o chamado foi finalizado?
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I have an automation rule that shows the Priority of the Jira issue in the email. Recently it stopped displaying the text and putting the numeric value or the priority the field in the email is conf...
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