Community resources
Community resources
Community resources
Jira Service Management
-
Good morning, I am carrying out a test and I think I know the answer but I am very surprised by this operation. The situation is the following: - I create a filter, I set the columns i...
-
Is Jira Align compatible with jira service management?
-
Dear community! Is it possible to make a value that will be applicable for all tasks? For example, if you have a budget of 1000$ per month. There is an request for the consumption of 50$. Is it p...
-
Dear all, we have a specific request for our customer in order to mange issue in service management. On our issue screen we have an ExpectedDate custom field which is an expected date for the assig...
-
We want to automate Tempo time tracking with Jira automation. How can I prevent a status change without time being assigned in Tempo? I.e if we have a JIRA ticket with the status In development/Test...
-
Buenos días: Queremos que todos los correos que se remiten desde JSM lleguen con un único remitente y no con el nombre del agente que lo dispara. ¿Alguien podría decir como se puede hacer esto? &n...
-
Hi, I was wondering, can i remove the share with "No One " Option and just keep my share with "Organization" option
-
Hello, I'd like to know how I can reply to/solve all tickets that are considered to be about the same issue at once without having to go in one by one to reply/solve? I have tried to link t...
-
Give a brief about the clone project
-
I am having a custom field named "caller" based on the user selection I want to save organization. I am able to do this requirement with Reporter(OOTB Fields), but want the same requirement to do usi...
-
I am so new at this and I need help to create/expand the tab that I created. I want it to have the branch logic. for example: If user select specific Item in Product, the field Feature wi...
-
Released to General Availability (Update as at 2nd November 2023) SSO for external customers is now available for all customers. You can find the announcement here Product settings f...
-
Per the subject. I was looking at sending onboarding information from Jira to the 'When a HTTP request is received' node in Azure Logic apps to trigger processes within Azure. Curious if it ca...
-
Hi, I my Jira service management Incident screen I am having two select option fields. The first field in customer and other is company(org). when a select a customer I want to auto fil...
-
This just started late last week for me. While editing request types, when I click on preview for either the "Request Form" or the "Issue View" they both take me to the Request Form in the the portal...
-
We just migrated from server to cloud and clients are saying they are not getting notified on updates to the ticket. We have validated the customer notifications under the project are all turne...
-
...utomation but I have an 'elevated' attribute for some data in Assets and wanted to only display data where elevated = True when reporter is in a certain group, otherwise it wont show the data. &n...
-
Hi, We allow users to email our support team and Jira Cloud picks these up and generates a ticket. Our password changed and I'm unable to locate the field within Jira cloud to input the new password...
-
I'd like to be able to create a filter finds all issues where the Assignee field is empty/blank/null/not available. I'm not sure if there's a way to do this, but I would appreciate any help!
-
I use this one -> {{issue.created.convertToTimeZone("America/Fortaleza").longDateTime}} The result was March 20, 2023 at 4:37:41 PM BRT But i want format pt-br as like: Março, 20, 2023...
-
Hi, If I will use Automation rules, it will be possible to auto fill the summary field for a request on Jira Service Managament? If is possible how i should handle? Thank you
-
In the Jira service, when an issue is submitted, it does not send email to the admin where can I loo
I am managing a jira service desk, having problem when I submit or a user submits issue/ticket/problem etc. The admin does not get notification, I am not sure if my set up is correct Please guide&nb...
- Question
- jira-service-management
-
How to exclude a customer added by the administrator in a specific project, without removing him from another project in which he is registered.
-
Wondering if there's a way to create page breaks in service desk forms? The way I see it now is when you print off a submitted form, the PDF puts page breaks in based on size of the page.  ...
-
We have the Atlassian sandbox for Jira Service Manager that we have copied data down from production, but I don't see any documentation on promoting changes from the sandbox to prod. Does anyone have...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 12 | |
| 12 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| Wednesday | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |