Community resources
Community resources
Community resources
Jira Service Management
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I have two email addresses in my OpsG profile. One is my normal email address, one is a Slack email integration address. This address is ONLY selected for `Schedule Start` and nothing els...
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- opsgenie
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Hello everyone, I am using Jira service management Cloud I have a issue I need to add a new customer to a specific project to chat with him on a ticket, but I don't want to send him a "Join the Te...
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Buenas Me gustaría saber si hay una forma de que un usuario pueda ver el historial de solicitudes creadas desde el portal sin contraseña, las solicitudes se crean vía correo. Si hay otra manera de ...
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Hi! Is there a way to change the visibility of a comment after it has been posted by the user? In Jira Service Desk, in the standard comment form, it is not possible to select the visibility of the ...
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Hi all, I am rolling out a series of multi-project rules across our organization. One rule in particular is a scheduled automation to auto-tag children issues each day at a specific time. ...
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Hello all, I am using the "create issues from mails" feature. The original mails contain some non important text and the important stuff is attached as .eml file. When creating an issue fro...
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Hi, until recently the forms arrived expanded in the ticket, since a few weeks the agent always has to proactively click on the form to expand it and enter the "viewing" modus. Is there a way to kee...
1,206 views 3 4 Deleted user February 3, 2023 -
I am looking to integrate Assets and Configuration to Backstage to use the Backstage service ca6takog as the source of truth for the assets and configuration for JSM. Does anyone know if this is poss...
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I need to setup a condition to allow transition if a datetime field (Planned start) greater than current time
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I would like to be able to create an automated email which sends a link to a participator directly to a form which is assigned to the issue they are a participator of. Is this possible using...
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I want to group request type according to organizations. Lets say user A will see request A but ll not see(or cant open) request B on the portal on the same project. Is it possible on the same pro...
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If i am performing the Data Migration i am getting the error which i means i am not able to see proj
If i am performing the Data Migration i am getting the error which i means i am not able to see project. Please find the attached screenshot. kindly help me out how to perform the migration from on...
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Hi everyone, I want to populate the 'Department' drop-down field (which has specific values, like IT, Sales, etc) based on the issue description. Example - Issue Description: Employee Nam...
625 views 1 0 Deleted user February 2, 2023 -
Hello, how do I export data from Jira to excel for reporting
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When a user raises a request on JIRA service management, at the bottom it asks for a "Share with" option, how can I remove that field from the portal?
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Can techs schedule tickets to be worked on at certain times? Preferably with a day schedule/calendar
Hi all, My new company has fairly hastily set up Jira in the last 12mths. I have little experience with Jira however as a team leader I'm throwing myself in and hoping to learn some things while imp...
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Hi, Are there instructions for uninstalling Jira Service Management that is running on the same server as Jira Software without breaking Jira Software? When I tested the uninstall feature fo...
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Hi All! I'll start off with some info on our Service Desk setup. This SD is used for an organization, that has several teams with their own project spaces mapped to the portal. Automatio...
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I have a vanilla Jira Service Management free plan. We do not use Opsgenie, have no need for it and don't want it. How do I get rid of it, or at least stop the auto-generated emails from ...
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- opsgenie
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Hi, We noticed an issue where naming of file uploaded has changed from the initial one when email is sent out. As tested, it is occurring when the file name is not pasted as plain text. Example: I c...
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I was wondering is it possible to have a Micro that get a request description from a customer and by submitting the request, send an email to a person in service?
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Hi there, If I manually create a record in Assets I can use a space when entering a name. Using the API I am getting an error due to the space. Is there some sort of encoding that needs to happen ...
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The goal of this article is to provide some clarification into the behavior which is sometimes observed in the customer portal. Sometimes, users are wondering why the Customer portal does not show ...
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Hi, We have setup a new JIRA service desk for Operations team. Our support email points to that JIRA service desk project. And whenever anyone sends an email to this support inbox, that trigge...
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I was wordering if there is any plug-in/app to assign issues based on work hours of users. I didn't find anything related in cloud, I'm using a work-around validating the create date of the ...
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