Community resources
Community resources
Community resources
Jira Service Management
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We have several jira service management (JSM) projects to support various products and customers. often issues need to escalated to internal IT teams. What is the best way to escalate issues t...
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Hi, I am looking for a smart value for the web link/external link. In Automation for Jira I want to copy the linked web link/external link to a comment or a text field. Anyone have an idea? Regards...
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Hello, I have been requested to create a Dashboard that displays the status of our Key infrastructure objects. I am trying to utilize the Opsgenie REST API to obtain a list of open alerts within a s...
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Hello community, in a Jira ticket, can an approval query be interposed in a ticket? For example, is it possible for a data transfer in a ticket to be informed in advance with a document about the qu...
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Any plans on "Filter assign scope" in Cloud?
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Is it possible to have Help widget with pre populated text dynamically based on page on which user is accessing in search box as it gets loaded Idea is that - as user clicks "?" it should work as ...
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I have a custom field of type Assets object named "Grupo Responsable" and would like to ADD or REMOVE values depending on another field. So using automation I tried with this edit issue ac...
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Hi, I have a problem because I would like satisfaction comment to appear in a new custom field "Satisfaction comment" through automation. I have created a new custom field "Satisf...
- Question
- automation
- cloud
- comment
- csat
- custom-field
- +2 more tags...
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I'm not sure if I'm doing this right. So, I put when it should happen (Scheduled), then I put what should happen (Clone issue) and then I would like to have all my cloned issues the same status as NO...
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AQL queries to select
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Hi everyone. I have problem with Jira service management. When create ticket and system send mail to approver and click approve get error show in pic but status is approved and can click view reque...
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In team managed project I can see this option of adding parents when i right clicked in issue. But in company managed i cann't see this option . is there any way to add this?
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Find duplicate hostname in object schema using advance search in AQL. So the exact query I did not fond in any where and I am also try but I did not got that so any one knew that how to find duplicat...
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I want Customers to my Service Desk to be Customers, not Users in my organisation. Some of them do show up as User in my Organisation. It seems like I have to Suspend Access to them in de People dire...
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Hi. I know we can use REst API for export some date such as work flow, screen etc. Can I use to import REST API? Please help me out. Thanks.
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Hi all, Using Jira Service Management and our project is using the "IT Service Management" template I believe. We don't have a "create sub-task" option when clicking the overflow menu on a ticket. I...
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Hello, Can I get an example of an Automation rule that will help create a new ticket once a "Resolved" ticket has been commented upon by the creator? Currently when a user responds to a ticket that ...
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My JSM project is emailed when a user locks themselves out of their account. The emails that we receive are not customizable, but do contain the user's full display between a set of parentheses exact...
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Customer notifications are all on. They're in the customer list for the project. Do customers have to have 'People' access?
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Hi We were using auto email notification provided by Jira cloud, from no-reply@automation.atlassian.com and from Jira@{our_site}.atlassian.net. Everything was fine til today when suddenly none of us...
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Currently when a user responds to a "resolved" ticket (usually by email) we do not get an email notification. We have to manually filter through the "resolved" tickets to find the ticket. We would li...
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How to get a numerical value from a text string to automatically sum together in a separate custom f
Ive created several custom fields that have text values as their answers. Id like to write an automation rule(s) that take those inputs and make them assigned numerical values which sum together in a...
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Does anyone know where i can find documentation to build an API in Salesforce to Create a Jira ticket using REST API? I cant find anything helpful for Jira Cloud in either salesforce or Jira...
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I am having and issue with moving tickets from one project to another. When this project admin goes to move a ticket to another project, no other projects are showing. I am using the same perm...
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The dev side of our org uses Jira Software Project and the IT side uses Service Project. I would like to be able to have out Devs be able to leave public comments on tickets in the Service project.&n...
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