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Avoiding microsoft exchange daily outbound email limits

Gamal Lear
September 6, 2023

Hey there, we're looking to implement JSM for our support needs and use O365 email exchange server to host our mailbox. MS appear to have a hard limit of 10k emails in a 24 hour period which we want to avoid. What options do we have in JSM:

  1. Can we continue to process inbound email via MS O365 but configure a 3rd party SMTP gateway for outbound email with a provider that doesn't have such limits?
  2. Or do we need to use the same email client for both inbound and outbound and if so, what does JSM support? Is there an Atlassian offered solution?

thanks!

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