Opsgenie is integrated into Jira Service Management (JSM) forms. When a form is submitted with a priority level of P1, Opsgenie automatically generates an alert.
Now, here's where the issue arises: When a support agent assigns a responder team to a JSM ticket, Opsgenie appropriately creates an alert for that responder team. However, when the person on call in Opsgenie selects the alerts in the portal and chooses to create an incident, they then select the same team as the responders during incident creation. This results in the generation of duplicate alerts for the same team.
Is there a way to prevent these duplicate alerts from being created when incidents are generated?
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