Community resources
Community resources
Community resources
Jira Service Management
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We are in the process of turning on the "only allow customers added to Jira by admin " feature on for security purposes. At the moment, we have anyone who is able to log calls with our service...
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Hello Team, Our users are not able to replay tickets via there email. we have email set Example : jira@abcd.atlassian.net . Scenario: when user get notification from Ji...
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Hi guys, Last week I started to use a Service Management Resp API to automate some dailly tasks. I used a method Create Customer that have two paramenters: display name and email. It respons...
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Hello I have a question regard the app "Notification Assistant for Jira - Email" functionality, there seems to be some confusion on some of our Customers when they receive the email notification...
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When an issue priority is changed manually say from "Medium" to "High", We need to send an email to notify the reporter about the issue priority, response time, and resolution time in an automated em...
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Здравствуйте! Ошибочно добавил нового пользователя не удалив старого и Jira Service Management переключился на тариф Standart - нам он не нужен, как можно вернуть тариф Free? Я удали лишнего пол...
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can we pull the report for the JIRA which are part of project scope or initiative scope but its not have parent link using JQL query in Jira Datacenter ? if yes please help me on the JQL que...
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In Assets, I created an "A' scheme and a "B' scheme. In the "A' scheme, the object is "abc", configured with the Custom field. The "A' scheme is used for one JSM project. I want to use the same objec...
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Hello, I have a question during JSM configuration. It was a trial run in the manual, but it didn't succeed As shown in the picture below, I activated Custom Satisaction. But I don't know where...
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How to control customer access via customer role in Jira service management of cloud instance. Want to know more about this given document, how customer role works, where I can check this role. htt...
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Hi, I am planning to attempt the ACP-120 Certifications, but I require help from the experts. 1. If anyone has the sample practice questions and attempted the training module, please share the ...
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As Jira admin I am unable delete ( I want to bulk delete, but also one by one option) tickets in one of the Jira projects. When I am going to permission schemes it says that Administrators are given ...
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I received an email this morning that our Jira cloud site had been deleted due to a "user request" - I can't find any record of this request and there are only a very small number of people that woul...
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Hey, I'm trying to create a better UX in my project, so I'm trying to help the user to have fewer options to choose from by forcing them to first choose an issue type and then a request type. ...
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Hi, I'm trying to add the reporter's email inside the description field of an issue. Unfortunately, adding the reporter's email erases the previous content written by the reporter inside the des...
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I've managed to find "Project Settings" > "Forms" I've created custom checklist forms for onboarding. They're already created but I don't know how to link them to the Employee onboarding ti...
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Currently, my companies Jira projects automatically use the 'Default scheme' for permissions. However, this scheme grants excessive access to various groups, such as 'Any logged in user,' allowing th...
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This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs. The key difference between Standard and E...
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- opsgenie
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I am incorporating Topics into our service desk portal for quick access to key knowledge base articles. Each topic is labeled and in a optimal layout, but the section has the header Topics. ...
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I have created a mail server for my project where any email it receives is automatically turned into a task. I want Jira to reply to the sender with a link to the ticket that is created. How can I do...
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Hi Ppl, I would like to know, how to move the emails which have a specific subject to a different folder directly from the open items. For example, There is an automated report which was scheduled fo...
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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I made a custom field called "Helpdesk Ticket Priority" which is a dropdown picker. I associated it with the screens I wanted and make sure it appears in my request types. When I set the field to re...
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Hello all, I have created a new project (Team-managed service management). Because I'm in need to create a project with a drop list menu to make it easier for our users. But I'm blocked beca...
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How to give user-access below URL? https:/test.atlassian.net/jira/projects As a primary admin, I already given user access but still not able to get project access.
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