How can I add plain text tot customer email subject?

[guido.malestein]

I want to add our company name in the email subject.
Changed the subject from:
${issue.key}: ${issue.summary}
to 
${issue.key} Autoflex: ${issue.summary}

But Autoflex: is not showing in the testmail subject. Do I need to set a marker or sometihing to get this working?

I was told I can not put Autoflex in front because then the replies would not be linked propperly.

Tips and hints are welcome.

[Rudy Holtkamp · Accepted solution]

Hi @guido.malestein ,

First of all, it does not matter where in the subject the issue key is located. The mail handler will scan for the entire subject and pick the first Jira key it sees and tries to add a comment to that issue.

Second, where do you try to change the email settings? JSM customer notifications or Automation for Jira or somewhere else?

[guido.malestein]

Hello @Rudy Holtkamp ,
In projectsettings / Customernotifications / Edit templates.
(projectinstellingen / Klantmeldingen / Sjablonen bewerken)

[guido.malestein]

This is the ticket I made just now, to double check,
and the result in my private mail account:


I accepted "Autoflex:" in the middle. 

[Rudy Holtkamp]

Hi @guido.malestein 

This is not possible out-of-the-box, but there are alternatives, see: https://community.atlassian.com/t5/Jira-Service-Management/Change-the-Subject-of-a-Customer-Notification-based-type-of/qaq-p/2132224

[guido.malestein · Accepted solution]

@Rudy Holtkamp ,

We only want the plain text "Autoflex:" (our company name) in the subject of every ticketmail so it is clearer for the customers that this is a mail from us.

Now its shows the sender Jan ( first name of agent) and the subject: Ticketnumber + ticket description. So the reveiving customer does not see it is a ticket from us.

Hope the clearifies my question.

[Rudy Holtkamp]

Hi @guido.malestein ,

Your requirement is understood perfectly, unfortunately it can not be done out-of-the-box. Alternatively you can use an app, which provide such functionality. Like @Igor Medeiros - Modus Create already promoted.

An other thing, which does not (completely) fulfill your requirement is to go to project settings >  notifications >  edit the sender of the email. Like shown here:

Customers will receive the email then from this address, like this:

Note that the service desk project is called 'Atlassian Service Desk', so you might also rename it to Autoflex.

Not what you want, but maybe the next best thing.

[guido.malestein]

This was the correct option to fix this Thanks @Rudy Holtkamp