Community resources
Community resources
Jira Service Management
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Hi, I have setup a JIRA Service desk platform where it creates a new ticket every time even if the subject of the Email is not changed. The scenario is - Step 1) a user (user1@gmail.com) sends a m...
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Hello team, Is there a way where we can populate the exact log message from the Kibana logs in the description of OpsGenie alerts. We had some API endpoints created by our team. We are logging all ...
- Question
- opsgenie
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Does anyone know if there is a way of applying labels or tags to organisations in JSM? We would ideally like to tag each organisation with our customer code convention. Any help or sug...
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Hello team, Is there a way that we can send alerts to the specific user who hitted our endpoint. We had some API endpoints created by our team. We are logging all the logs like for all the CRUD ope...
- Question
- opsgenie
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Hi, Currently I need to active/Deactivate user based on rest api. I am using User management rest api provided below, API(Active):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/enable A...
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Hi, I'm not using Service Management in the intended way and would like some advice please. I have known customers who need to raise feature requests, but I don't have the budget to make them Jira ...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi Team, I have a VIP Users group in JSM Datacenter, Regarding this i have a query on VIP users, When any of the VIP users are set as reporter while creating a ticket - the ticket priority should be...
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Can we make a field mandatory based on the value selected for other select list field after ticket c
Hi Everyone!! After ticket creation, I would like to make a field mandatory on Jira ticket based on the value selected for another custom field which is select list. For example: If Handling Team ...
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Hi, we have a need to remind team members that some ticket is hanging on for a long time and needs to be solved ASAP. So we would like to create a notification which is sent by mail to team members. ...
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Hi All! I have created a Jira automation to update a person, send him email when the tickets Warranty end date shows that the warranty will end withing 45 day. Currently the email only shows a list...
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how can i create comment by customer on "customer request" with api?
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Hey everyone! Do you know if there is a way to display linked tickets to the customer on the Jira portal?
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Some requests require approval, but in our service management ticket system, we are unable to send approval notifications. I have already enabled the approval required notification in custom notifica...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi I am creating a flow in power automate to create a jira issue with Microsoft Forms response using Jira connector API. Currently Reporter filed in the Jira issue is showing who created Jira...
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i want to get request type icons(Avatars) from jira service desk in data center but i did not found any API to get jira service desk Avatars. can you please provide me API which gives me Avatars in j...
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i want to do some research on jira service desk data center to cloud migration, so may i know jira data center Avatars are migrating to cloud or not? there is two types of Avatars system defaults an...
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My team uses chat (configured on JSM) for raising support tickets. In this case, how can I configure the first response time SLA so that the timer starts when the requestor submits a request in the R...
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I need to edit a name of a customer in a section "CHANNELS & PEOPLE". I am able to edit organization but not the customer name. When I click on "View profile" of the customer I get this page desp...
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Hello, We have a license for jira service desk server (on-premise). We had to upgrade confluence to 8.4 version due to end of life but for this upgrade we had to ugrade our postgresql server to ver...
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I'm currently facing the following problem in the following sample configuration I have an issue of type Epic with an asset custom field of type Country I have an issue of type Task wit...
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Hi All, Having a few issues with Everhour/Jira. 1/In Jira I used to be able to enter a time entry for a developer. It goes like normal hit enter and it defaults back to me with the time...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management. In this event on August 16 at 10 a.m. PT, Andrew Ketchum, Incident Manager at Nextiva, and Kate Clavet, Sr. Te...
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We would like to have a User type attribute that allows for multiple entries. Unless I am doing something wrong, the current implementation only allows you to enter one user into the field. Is this s...
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Atlassian Community Events
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| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT |