Community resources
Community resources
Community resources
Jira Service Management
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I'm using OpsGenie for alert management, and I want to search for alerts and have them sorted by severity levels in the order of P1, P2, P3, P4, and P5. Is there a straightforward way to construct a...
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- opsgenie
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I want to copy a specific detail from the description field of my jira ticket to another field using jira automation. Is it possible to create an automation that is able to copy specific details/valu...
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Hi All! I just discovered that my Jira Cloud site has two fields labeled "Time to resolution." Jira Service Management created both. No other SLA fields appear to be duplicated. Please ...
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I am trying to create an automation rule that is scheduled to run every day an add a comment to issues that ware created 10 business days ago. This does not seem to be possible using a JQL filter (I ...
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I'm curious to know what the timeline is on getting the Virtual Assistant incorporated to the JSM Portal and/or Microsoft Teams.
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Buenas tardes, estoy teniendo un inconveniente con con un proyecto que estoy configurando y esperaba tener el apoyo de la comunidad. Puedo poner de ejemplo lo siguiente: Tengo un proyecto y ...
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Hello, my team has a need to record last communication - either the most recently opened ticket or most recently responded to ticket - per customer Organization. I currently have a customizatio...
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Hi All, I've created a new "Team" in "Teams". And I was able to add members to it. But there is 1 person I am not able to add to the team. I keep getting the error message below. I am unable t...
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Hi together, I have a rather large list of options that I want to be displayed as a drop-down list in a custom field. This all works great, but I'm wondering how to import a list of 60 values. I w...
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Hi Community, i´m a beeginer JSM Admin and i need help to create an automation. Steps for the automation: - Schedule: Create an issue once time per year (birthday date, i used a Cron expression). ...
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We have clients who will cc our service email, but these emails are not ending up in our queue. Is there a setting I can change so that it will? Or do we need to direct our clients to make sure all e...
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Estamos iniciando o uso da plataforma, para tanto, gostaríamos de poder realizar a importação dos cadastros de organizações e clientes em lote.
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Hi folks. I need a post function to set the Reporter to the currentuser when they CLONE an issue from template tickets I have created. Something like:  ...
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When I click on Xray Document generator from three dots after filtering the issues on which I wan to generate report, I get error message something gone wrong. I have attached the screenshot here. P...
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I created an automation with 2 steps 1. When: Issue Created 2, Then: Add comment (will just add some random comment) When I try to create a ticket from the portal, it doesn't seem to run. ...
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Hello! I'm setting up portal in JSM for my organization and when i did the initial research, i added "learn about" and connected knowledgebase articles to it. Now, one month later, i cannot remember ...
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Hi, I am using the third-party application, i.e., "Halp" to raise the tickets through Slack. Please let me know how to customize the blank space I mentioned with the red box in the screenshot below. ...
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We are creating a form for complaint handling where the initial poster will assign a complaint handler via a customer field, this will then add the complaint handler to the ticket by making them a re...
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I want to move the entire queue from JIRA service management to JIRA software. Please let me know if there is a way to do so.
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Here is the situation. I have 2 people set up as approvers but I really only need one of them to approve it for the issues to proceed. This is happening. However, fi the 2nd person ...
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Hello, I have an issue with missing messages. Some customers reported they send e-mails for the address deifned globally as jira@COMPANY_NAME..atlassian.net. Those messages are not present in&...
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I have multiple Service Desks,one per customer. I would like to have a separate email address for customers to submit service requests based on their Service Desk. For example, Customer A can email "...
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org.postgresql.util.PSQLException: Can't infer the SQL type to use for an instance of com.atlassian.
I am trying to set up a Scriptrunner script to access external pgsql database. I am using the script console to attempt to execute the following code: import groovy.sql.Sql import java.sql.Driver...
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we have a cascading Field i.e, category and Sub-category when category A-mapped with-sub category B few users will be added to watchers, when category A-mapped with-sub category C then some other us...
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Hello everyone, I´ve a question about the Plugin Mail Me. I´m using Legacy Automation in a JSM Help Desk Projekt, and would like to ask if someone has experience if the Plugin "Mail Me" i...
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| 29 | |
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| Subject | Author | Posted |
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| 14 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |