Hello. In jira-servicemanagement, I would like to create a form that accepts submissions from an unspecified number of people. (i.e., not from registered customers, but from anyone with an email ad...
Can my company receive ISMS-P certification through JSM? The company I work for is seeking ISMS-P certification. Is it possible to pass some items related to service operation with JSM? And due to...
Hi All, Firstly TIA! I am trying to work out some logic with an automation with our JSM instance. I would like run the following logic: IF project DPKTP AND status <=2 "In Progress...
Boa tarde, gostaria de saber se tem como diretamente pelo portal do cliente conseguir o cliente fazer a aprovação da demanda sem precisar ir até o email
Hello my name is Onyekachi and I'm from Nigeria, I'm new here and i really dont know how to go about the company. Please I need someone to guide me through, thank you
I see the " Community Option"; but No Replies??? You Can see Views; Yet No Replies! Someone Please Tell Me - Your Definition of a Community - Thanks
Hi guys, i'm testing Jira (for the first time), right now. I would like to create a recurring task (specifically: the daily scrum) when a Sprint is started. I would like that this daily scrump wil...
We have a requirement such that the notification has to be sent as a mail for the users of Multiple user picker Custom field value on creating that specific issue type. And this has to be covered for...
Preciso de ajuda para poder acessar os jiras
Given a list of all possible alert tags (A, B, C, D...) Generate a report that has the top 8 tags, but exclude tag A and tag C
Hello, I have a custom field "Risk Value" which is a Number field. I have created another custom field "Risk Level" which is a Text field. I want to populate values in "Risk Level" whenever a valu...
Our team has been using automation internally and taking advantage of the {{#issue.comments}} to get a list of all comments via email. This is helpful internally. Now we're looking at an ...
We'd like to create queue for Changes: We are using an Approver field and assigning multiple groups to the field. The goal would be to create a queue for changes where a particular gro...
Essentially, we just unwrapped ITSM and I've been trying to find Jira Service desk to install and begin configuring. Based on the old KB articles and outdated steps, am I correct in assuming that JSD...
have you a telegram account @theatlassiancommunity ?
When you try to create a ticket in Jira for our service management project it is defaulting to the issue view screen and not giving users the option to select a request type causing tickets to not go...
Hey guys, i was asked for a feature that displays some kind of alert if we have this situation: Two or more users accessing the same issue on issue view, if one user (user A) make some edit on iss...
Hello everyone! Can someone please explain me how to give this JQL result when I understand that it is not possible to give it? Same search in Jira Cloud:
Some people are experiencing that according to the new way of counting simulator automations, it shows a smaller amount than the previous version. For example, with the previous version we counted 10...
Is there any way to change the reporter of a ticket to an email address listed in the issue description? Just to clarify, tickets come in via an outlook mailbox linked to the project. We also work w...
I contacted the person I met through a job advertisement I saw on social media as a freelancer. They told me about a freelance retype job posting, and I accepted it. They sent me an Atlassian Communi...
Hello! I've got a pretty simple problem with emailed requests and managed to fix it, but email log still has it "failed". Seems that Jira does not make attempts to create an issue from the same em...
How to develop a batch job through custom plugin
In our organisation, one project is of JSM. The team lead now need to migrate to jira Company managed project. Can we migrate? If we migrate from JSM to Jira, what fields, we may loose. Thanks for...
Our setup is that one approver needed for approval. The request was placed in approval customer waiting status, where an approve/decline decision is expected from the customer. If one of the agents...
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