Is it possible to update the time an issue changed statuses

[Deja Tate]

The ticket didn't go into the proper status and was flagged out of SLA even though the ticket was resolved. Is it possible to update that?

[Charlie Misonne]

Hi @Deja Tatewelcome to the Atlassian community!

I'm afraid you can't modify the updated time of an issue.

In one of my previous project we dealt this by adding a label to the issue. Something like exclude-sla.

In the SLA settings we used a different timer for issues with this label. It's not ideal but if anyone asks why certain issues have a different SLA level you can always refer to the label and explain what happened.

[Brant Schroeder]

@Deja Tate I would also suggest updating the SLA so that when an issue is resolved the SLA is also met.