Community resources
Community resources
Community resources
Jira Service Management
-
The way we manage employee experiences, onboarding, and day-to-day HR tasks has a direct impact on organizational success and employee satisfaction. In this article, we walk you through a qualifying ...
-
Hi! One of our customers need help integrating Jira Service Management with Salesforce. Apart from linking certain fields in a JSM request with a Case in Salesforce, the customer also needs ...
-
Hello all, when it's the customers turn to comment in a ticket, we change the status to one with the status category "done", so it disappears from our filters. When the customer writes a comme...
-
I want to create a release management dashboard to track new release and the field that get updated after each release
-
how to create API for an agent
-
Hello community, I am new with JSM and looking into using it for external customers. However I have various customers and would need to find a way to associate the respective sender's email address ...
-
I am looking for an option to remove the "Work Log" and "Approvals" button from issue view screen.
-
Ich habe ein HelpDesk-Widget erstellt. Fünf von sechs Anfragetypen werden eingeblendet. Eine Anfrage jedoch nicht. Ich kann die Einstellung zum Einblenden nicht finden.
-
Hi! We planning to remove one of the accounts from Jira but need to check if he is still involved somewhere so that after his deletion no work would be blocked (automations, filters, etc.) ...
-
Hi, I have integrated CCP of amazon connect and JIRA service Management to create issue in JIRA when call received but facing this error when created two IFrames in one screen. Iframe ...
-
Hi! I have created a board for a JSM project, and currently, every agent on the team can view it, except for 2 agents. When trying to access the board through the share link, they get ...
-
Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that requir...
-
Dear community, Is there an option to create a hyperlink in a dropdown menu or within the radio buttons? So that when a user makes a specific choice, they are immediately directed to another portal ...
-
Hello, Is it possible to link 2 different issues if they contains exact the same value in the same customfield_CandidateName? Example: The issue with a issue type "IT Help" w...
-
We have a workflow scheme. In this scheme, we have workflow for issue type Incident. I saved a backup of this worfklow, and I want to use the backup instead of the current workflow. What happens to t...
-
The customers who post requests on the portals cannot see their requests. We currently have about 30 issues, and none are shown. Even I can't, and i'm the "org admin"... Even the requests / issues...
-
Hi, I'm unable to view all JIRA tickets raised by our other team members due to which we are facing lots of back and forth on the tasks. We tried to resolve this issue at our end but unable to find...
-
Hello, is there a Solution to scan a QR Codes from Asset Management and Change the User, Status etc. ? We want to automate our storage room and want to use the QR Codes form the Asset Management an...
-
Is it possible under one Atlassian account create second "space"/"project" in OpsGenie or its 1 opsgenie per license/plan? Can you provide or direct me to the info on this matter, pleas...
-
Hi all, i have a Help Desk project in my Jira Service Management and i'm trying to find out how to set some rules. I manage the issue with two specific fields: ticket type (incident, information, r...
-
Hi, when i try to make anything with the plugin, i get "ask the administrator" . Atlassian-jira.log 2023-09-07 07:52:13,909+0200 http-nio-8080-exec-27 ERROR h.rojahn 472x1374x1 gnbulz 172.25.7.250...
-
Hi all, This could be a trivial question, but here goes... In JSM, when I open an issue (incident, SR, etc.), I could see on top of the view something like "...raised this request via Jira" or "via...
-
I am doing customer registration automation at JSM. 1. Existing registered customers request to register new customers in portal 2. Automate customer registration This could have been done e...
1,950 views 5 0 Deleted user September 6, 2023 -
Hi Community :) I am trying to create an automation in which, if user 1 is mentioned in the ticket comment then they will receive the notification in slack channel 1, and if user 2 is mentioned in t...
-
Hello! We are using Jira Service Management Cloud and have an open public facing portal. We are looking to add a FAQ (~3k characters) to the bottom half of that page. I have published an...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 11 | |
| 11 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| Wednesday | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |