Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I have a customer filter in JIRA Service Management. I would like to use REST API to load all an overview of all the tickets which are falling into the scope of this filter: ...
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Hello Community, I have a customer filter in JIRA Service Management. I would like to use REST API to load all an overview of all the tickets which are falling into the scope of this filter: ...
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Hey all, first time posting a question so go easy on me :-) Is there a way to get JSM projects synced to Notion? When adding JIRA within Notion via the built in Notion database sync I can only see S...
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Dear all, I have a multi user picker field and a group named respectively "Field" and "Group". I would like to check wether there is at least a user into "Field" who doesn't belong to "Group". On ...
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We are having issues trying to get due date in automations to successfully autofill dates. The autofill for dates work for a parent ticket but does not work for a child ticket (sub-ticket). We have g...
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Hi Team, As we cannot display or get the value of the linked issue from the customer port, I have created a text field where customers can provide a linked issue key and using automation lin...
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Criei um filtro especifico para um projeto para monitorar a quantidade de solicitações que são aberta desde o projeto inicio (Outubro de 2022 até hoje), dentro desse projeto tenho 1025 itens aberto, ...
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Dear, One of our customers are using Jitbit helpdesk solution and they would like to integrate it with our Jira Service Management (Cloud) environment in the way so they can open new Jira tickets in...
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Hello team! I work in customer support and we currently use Jira Assist to allow internal escalations from colleagues about any issues they may have, or their friends & relatives, via Slack.&n...
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I want to delete highlighted time in this filter
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I have two Global page templates that are available to all users in my Organization. These work great when working directly in Confluence, but the agents also want to utilize them when in the JSM pro...
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I have denied access to an user who was supposed to get access via SSO . now he can't login and showing the error screen "admin denied your request" and not letting him request further access. how c...
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Hello, The tickets that were closed on the "Service Desk" side in JSM were closed in how many minutes/days/hours. How can I report this? I need a company-based report on how many minutes the close...
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Hey, I couldn't find the answer to my question so maybe you can help. I'm using Jira service management and Confluence together, what I want to achieve is to create the page in Confluence whe...
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Hello everyone, is there a possibility to give customer access to a certain portal automatically, using automation rule? Example would be - Customer creates an issue, if his email matches the ...
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Hi, I wanted to find out with regards to managed accounts and new users joining the organization on our domain - will those accounts automatically be added under the managed accounts section on Jira...
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Hi All, I am trying to set an SLA where the time to resolution is 24 hours prior to do due date. Can anyone advise the best way to do this please? :) Many Thanks! ...
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I am trying to create an email notification in order to receive a list of the tickets in which a warranty end date will finish in 45 days. Adding here a screenshot of the automation created. It does ...
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Hello Everyone, I have issue with install trial version of "Easy Routing for Jira Service Management" I have been getting error - below screen Can someone assist me? Thanks in advance.
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Hi all, I am new to JIRA so apologies if this seems obvious (I did try to see if this issue had been resolved before but couldn't find it). Regardless of where the ticket is up to, when...
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My team exports Jira tickets into Excel, then manipulates the data into individual work sheets for tech agents. Is there a product that allows my team to do this all within Jira without having to ex...
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Hi there, More of a POC here so spitballing this one. On a portal form I can lookup an item from assets. That item can have an associated price to it. Looking at a little purchasing for...
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Hi All, I defined a portal with several 'Request Type' and 'Request Type Groups'. I have noticed that when I assigned a Task issue type for one of the Request Types, the 'Request Type Groups' is no...
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HI I'm in charge of Jira service in my company. I have a question about Grant Access Permission. An external team from my company has been granted "Jira Service Managemnet - Customer" and "Jira Ser...
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I have a form that automatically creates an issue in JSM. i would like to automate the form filling process and i have no idea how to go about it or if it is possible. i am to fetch new records fr...
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