Community resources
Community resources
Jira Service Management
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Hi, We have JSM v4.20.15 datacenter. We preset approvers in multi user picker field on the request type page. If the user goes inactive the request can't be raised. It gives error value in hidden f...
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What is the retention time for alerts in Opsgenie and can it be configured?
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I don't receive notification emails for issues I'm watching at https://alexsolutions.atlassian.net/ I have checked my settings configuration in the Cloud Jira. I have checked my spam folder as ...
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I have a number of lists with cards related to different projects. Each list is a month of the year. I have set up a custom field with event date. I want to set up an automation where each day, every...
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The Opsgenie debug logs can be extremely useful when Opsgenie isn't working the way you expect. The debug logs can tell/show you: Why an alert wasn't created Why an alert wasn't closed or ack...
- Article
- opsgenie
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This article will provide a simple guide for how to format the Opsgenie alert content when it is passed to the Microsoft Teams integration side. This article will cover three formatting examples: ...
- Article
- integration
- ms-teams
- opsgenie
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I'm wanting to create a report in the same format as the default Satisfaction report with the comments, star rating and which agent resolved the ticket but we seem to only have the option create a cu...
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I am creating an Application Registration in Azure to link Jira to our Azure tenant for a number of things, including SSO. When setting up OpenID with OAuth2.0 it has two token types I can u...
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Hi All, Would like to know which specific permission(except for Administrator) on Jira have the ff. access below: Change ticket Status: Cancel Start Implementation Transition to Closed Awai...
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I'm working on a system where a customer submits a request and subtasks are generated based on the request, each with their own time estimate. I want the total estimated time reported on the main tas...
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I created a new jira org to test to see if the service management offering will meet my needs. I added an Asset plugin that requires that a user be in the site-admins group in order to adjust the set...
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OpsGenie priorities default to P1-P5. My other systems use P0-P4. I was wondering if it is possible to rename the priority levels from within OpsGenie. Having consistency or the ability for custom le...
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Hi, I wonder if there is a possibility to auto assign issues with a random user of a usergroup taking care of current actions. Use case: I don’t want to assign a member of the team that i...
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I created an automation rule that when a Jira is created, it pre populates the Desc field. The rule works but after so many hours it says it works but fails to update te Desc field. However, audit sa...
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Assets disappears from my ribbon bar occasionally. Anyone know why this happens? We use this for our asset mgmt / CMDB and would like to rely on this for our accurate reference but lately...
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We are looking to track location of physical assets, as well as software versions etc and need a tool which can capture and update the CMDB as and when it spots changes. I believe ther...
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In our group we crentralized alerts and incidents for all company's group in an only account. we have a confluence for each company, can we create post mortem of incidents from this centralized ...
- Question
- cloud
- confluence
- integration
- opsgenie
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Hi, I need to create asset in Jira through rest API with object attribute type "Project". The have attached the image below, what is payload i need to add to pass the project value to jira...
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Hi, in my project I'm tring to filter an asset custom field with another asset custom field but I receive "no options" as result. My new custom field retrieve datas from Azienda...
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Hi, in my project I'm tring to filter an asset custom field with another asset custom field but I receive "no options" as result. My new custom field retrieve datas from Azienda...
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Hi Community, Is there a way to automatically clone created cards in a Service Project in Jira Service Management to a board of a team-managed project in Jira Software (without installing an...
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Dear Atlassian Community, We have noticed that for some issues, up to 15 KB related articles are presented for an issue. For others, between 1 and 3. Is there a setting that can be used to limit the...
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I need to remove and edit these fields that always open next to the ticket
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Hello team, I have 2 service management projects, one risk1 and the other risk2 with 2 different portals obviously and each of them with each own form; Is there a way in the customer portal...
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Hello dear Atlassian Community, I want to make my Jira automation rules more dynamic by storing smart values in Assets. I don't think it can be done but I'd like your insights about this idea. Le...
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| September 15, 2025 11:39 PM PDT |