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Trouble with Language-Specific Form Fields in Service Desk

JuanD September 22, 2023

Hello!

I have a service desk form for requesting a Purchase Order.

The form needs to be displayed in different languages since we support multiple countries. So, I added a variable called "Preferred Language," and depending on the selected option, the form is displayed in the user's preferred language.

The issue I'm facing now is that the fields I've created in the "original" section, which is in Spanish, are linked to custom fields in Jira. However, when I copy them into sections for other languages, they are not staying linked; it's as if they create separate fields. And I need those fields to determine who to assign the request to.

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