Community resources
Community resources
Community resources
Jira Service Management
-
Hi JIRA Community! Good day! I just discovered that if you put two components in a single ticket it will create only 1 ticket. Is there a way to separate this 2 components thru automation? Or autom...
-
I can see there is a server marketplace app, but has anyone configured Device 42 and Assets to upload automatically, like you can from Discovery to Assets? Thanks,
-
Hi. I want to test our new service plattform. This is the reason for the following scenario: 1. I create a request via the service desk 2. I am switching to the serviceproject and the created reque...
-
Hello Everyone! I have been pounding my head against a wall for days just trying to learn how to do a few basic things in a groovy script. I have had some luck with post transition scr...
-
Hello guys, I would like to know how to remove a component from the Jira automation, I tried the documentation, but it was not clear for me. I know that would be from a JSON, but didnt work for me. ...
-
Hello, I would like to create a rule to add a comment every time a new component is added or removed. First I created like this: But the Jira allows the user add multiple components at once, a...
-
In our environment, we have both sub-task and subtask (note the hyphen) Does anyone else have both? Is this native in Atlassian? Was it called sub-task and then changed to subtask...
-
I have a request form to collect data in jira work management project and also I have pre build template in my project for cloning purpose, i need to create an automation in such a way that whenever ...
-
My name is Tameka, I’m not sure if this is for a job position? I don’t have any manager info so I don’t know who I would reach out to
-
Please, I want to grab the linked issue status and show it on a specific custom field. How can I grab that information, and in addition, the "Assignee" field?
-
I was hoping to use emojiops to have people react if they want updates on a ticket. That is, if they react with :eyes: they would get notifications on the ticket as it progresses. Since I can't see...
-
Hello, I am in the process of setting up a Jira project that we want to have both emailed requests, and also issues created via an issue collector functional, these will be the main way tickets ar...
-
Hello, I'm setting up a new JSM project for 2 finance service teams. The two teams share responsibility for handling incoming requests. The management wants to be able to quantify SLAs for both team...
-
The linked assets field doesn't bring up my assets when I start typing in the field so I have no way to link them. Instead it brings up assets from a third party asset app that we uninstalled.&...
-
I have been working with bundled fields and I am having a problem with trying to figure out how to pull a value and validate before continuing on to ticket creation. I have a bundled field with a fie...
-
...onfiguration in Automation for Jira: The smartvalue for Field A returns both the public AND internal comments. Field B only returns true/false values. Is there a way to seperate them?&n...
-
How would I save an All Open Ticket queue in JIRA in .csv or .xls format?
-
I have an online service portal for my Service Management project. I also have Assist synced to a public customer Slack channel and a private agent Slack channel. When a new request is s...
-
What is the best practice on when to use Alert Rules vs Alert Policies? The documentation (Alert creation flow | Opsgenie | Atlassian Support) describes the process of alert creation. First we have "...
- Question
- opsgenie
-
When I try to link my Confluence space to my portal as "Knowledge base", I don't see my space . My Space and JSM site have the same domain name. I do like that : From your service project, go to ...
-
We have a knowledgebase (Confluence space) set up to help agents solve common problems. It's not accessible to customers. Most of the articles in the knowledge base contain the product name, and so ...
-
Hi, i am working with the cloud version of jira in default paid plan and got the default paid plan for confluence. Now i want to connect confluence with jira and it seems to work. After...
-
I want to be able to export creators of service management issues (support tickets) within a specified date range, showing their name separately from their email address. We need this to upload into ...
-
Dears, Is there any Idea to create transition screen with only comment filed ? I try to create screen with comment filed only but I couldn't BR,
-
Hello everyone Maybe some one can help me out with the following question. I would like to create a new automation that does the following: When a customer creates a new ti...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |