Create and Maintain Service Mgmt Customers from an Assets User schema

[deborah a plante]

We are importing our client contacts from Hubspot to Assets.  We would like the Assets Object Schema "Client Customers" to create and maintain the users access, including assigning/removing to an Organization.

Is this possible?

JSM data center v5.12

[Kai Becker]

Hi @deborah a plante 

I haven't done this yet, but one Server/DC Instances I would say pretty much everything is possible, but maybe requires scripting.

Assets Automation could be used to trigger http requests to the REST API but this has two major problems:

1. The things you can configure within the Asset Automation Rules are very limited
2. The APIs mentioned above are experimental and could change or get disabled in further Jira versions

Best way would probably be:

1. Using Asset Automation to trigger a ScriptRunner Script
2. Using ScriptRunner and native JAVA APIs to create and modify the organizations

Here are some more links on Scripts for accessing the Organizations data:

https://library.adaptavist.com/entity/add-user-to-organisation-when-service-desk-issue-created

https://library.adaptavist.com/entity/use-the-rest-endpoint-to-get-list-of-organizations

Hope this helps you get started.