Community resources
Community resources
Jira Service Management
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I understand that these project roles are related to project permissions schemes. However, is there any reason why I couldn't just update JSM project permissions schemes to use the project role of, s...
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We have our Service Desk (let's call it project SD), tickets linked to our internal Jira project issues, (let's call them PA, PB, PC) (across multiple projects). Is there a way to create a single ...
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...roup. If both of these conditions are true then the issue skips the approval step. If either of these conditions is false the approval will happen as normal. Context: We have some p...
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I'm looking at setting up single sign-on with Azure AD. What happens to our current user accounts? Can they by mapped/synced with their AD account? Is this automatic? Thanks, A.G.
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Hello, I want to add a new knowlege base for the customer with different categories. The customer should start by navigating the knowlege base before to go to the service catalogue. In Jira...
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Error occurred while starting component 'com.atlassian.jira.service.DefaultServiceManager'. caused b
Hi Team, After fresh installation of jira i trying to restore my old mssql backup but after restore jira wont work so need your help i am newbie for jira
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I need to create new projects in JSM started by automated flow.
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Dear Atlassian Community I have a problem. We are using the service desk in our app. This means users trigger help requests in the app, which come in to us as a ticket. Once I respond to the ticket,...
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if a ticket is created between 2000hrs and 0700 hrs in project A then create a cloned ticket in Project B How can I achieve this automation I am targeting to solve an issue which is caused by...
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Transition to the previous status of an issue using automation rules with user restiction-Jira Cloud
Hi , I have found an article, how someone undo the current statuses but after the implemention the rule functionality as mentioned in the document is not worked. It showed an error after the ru...
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Hi, I was looking to setup a view to show number of issues submitted by Reporter role/department. Any idea's on how this is possible in Jira cloud?
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We've got 2 JSM projects, one of which is internal and the second one is for customers. However, configuring the portal we noticed, that request forms of the internal project are still available in t...
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When a user creates a request on the client portal by filling out a form about the form, then goes to the request to see the activity, the proforma hides the comments  ...
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Ho can I create a Global Template under the Notification Assistant part so that it sends this template incuding the Ticket attachment as a notification email. I am using an App called ...
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Hello, I would like to create a ticket with the same content for all our customer. I already created a dedicated issue type and wanted to use an automation (maybe the schedule function) to create a...
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Hi , i'm looking for multi-tenancy in JIRA Service Management
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Hello folks, I have a question about billing. Currently, we are using Jira software. Let's say we have 10 active users who are licensed. We want to start using Jira Service Management. The 10 users...
453 views 2 1 Deleted user November 1, 2023- Question
- jira-service-management-cloud
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Hi all, I hope someone could help me find a better way or answer to my problem. Here's the background.... I got a custom cascading field named: Issue category/sub-category A custom field for Funct...
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how to create pre approved standards changes in jira like service-now standard change templates
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Hi All, Looks like I'm stuck in this platform, I misconfigure the Global Permission, and now I can't do anything, I'm unable to access most of project settings like: Request Type, SLA, etc can I re...
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Hi Atlassian Community, I am Hiroshi Fukai, this is the first time to post. Nice to contact you. I have a question, I am encountering that I am unable to add a field to a request form, even though t...
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Hi there, I am trying to run a if else in an automation to say {{reporter.emailAddress}} ~ "Somedomain" edit the issue and set priority to High else low. I keep getting an error stating the JQL ...
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Hi, I have site admin access for JIRA service management project. I am able to edit project name and key from project settings/details but while trying to change project name and introduction text ...
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I have an object where it has 4 attributes. When i provided AQL for retriving the result, the result fetching all attributes of object. Example: Sample AQL's which i using to retriving...
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Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
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