Community resources
Community resources
Community resources
Jira Service Management
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Hi, I want to send emails with the ticket description using jira smart values, so that it is automatic, as well as its creation and expiration date, but additionally, I want to include the subtasks o...
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In my jira service desk solution the customer satisfaction email is not sent when an issue is closed. What could be the cause of this ?
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ajithramsriii is the organization admin and also the Jira admin. When fetching user information from the getUser API using basic authentication with the admin account, the email addresses for other u...
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I'm planning on moving from an old jira server project to a new jira data center project and i don't want to bring the tickets data with me; only the configurations. Is there a simple and free way of...
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Buenos días, como puedo editar la respuesta automática de jira dentro de una incidencia. Porque quiero saber eso, bueno, si yo pudiera editar esa respuesta y en el cuerpo de la respuesta automátic...
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Hello all, We are in the middle of implementing Jiras Asset Management service: "Assets". Long story short, we have decided against agentless due to the security risk of WMI. For Linux all ...
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Hi we are using Jira Library. With this when we are adding attachments to the ticket the Jira Library is default adding that image to the add internally option. So, this attachment is not visible to...
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Hi Team, We are using Jira ITSM, Work , Softwre and would like to use jira cloud for Google Sheets. The problem is thet afetr installing Jira cloud for sheets add-on, we can make JQL request...
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Are there risks to leaving Epic issues open for a full year or longer? Our general guidelines are that Project issues are open approximately 3 months to 1 year, Epics approximately several weeks to 3...
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Hello, could you please advise me on resolving a seemingly simple yet elusive task for which I am unable to find a solution? I have a project in Jira Service Management, and I want tasks on the board...
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How to set the assignee field default value as currently logged user while creating the issue in the create screen
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Dears, I am creating dashboard using one of the addon's and it include issues from two different projects but the issue I don't want to give some users access to this project I want to give ...
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Hello! Is there a way to remove all the tickets on my project and restart the ticket count so that the next ticket I'll create will be IssueKey-1. Thank you!
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I am trying to figure out if we can solve the below scenario: In a restricted portal, customer1 submit a ticket and want to share the ticket with customer2 ,3, 4, 5: - Customer 2 is a competitor wi...
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アクセスが制限された環境とAtlassianのクラウド製品(Jira Service Management)間の継続アクセスをIPアドレスで確保したいと考えています。 2つの環境は双方向でのデータのやり取りがあることを想定しています。 許可登録するIPアドレスについて、以下2点の質問があります。 1. 登録するIPアドレスの範囲について、公開ドキュメントを確認したところ2種類ありますが...
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Hello All I have an automation that is scheduled to run every day at 9am. It runs successfully. If the condition passes it is to write a comment. I have "Prevent duplicates by only adding this co...
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Hey Jira Pros, I have a jira service management project to approve the deployments. The approval works fine from service desk portal and from the issue view of the tickets. But when I am in the ser...
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I was looking for API endpoint to get all the upcoming changes in Jira within a time range.
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Got this status: Disabled Outgoing mail was disabled by Anonymous on 14/Oct/23 5:25 PM. From System Outgoing mail. What do I need to do to get this fixed?
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Cannot archive Service Management projects. I am on a premium Product plan, I am an org admin and I've added myself as a project admin with the necessary permission roles. I am able to archive Jira S...
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Hi @ all community members, we have an Jira DC using Azure AD SSO (Marketplace app: Microsoft Azure Active Directory single sign-on for JIRA) and we got an Problem while logging into an...
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Estoy creando por primera vez un panel y quería saber que gadget no puede faltar. Yo sé que cada panel va con base en las necesidades de cada empresa/funcionario o quien lo vaya a usar,...
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Hello, I have JSM and recently installed Atlassian Assets. I am looking for a step-by-step walkthough on how to set up a field within my Request Type that allows people to select an ass...
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We have a requirement such that Edit button in the issue details screen must be hidden and be available based on the specific role. And this must be done for only one issue type not for all the issu...
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