Community resources
Community resources
Community resources
Jira Service Management
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Hola! Necesito generar una automatización que se desencadene a partir de completar un campo de contexto en el proyecto "M", esta debe generar un ticket nuevo en el proyecto "C". Esos ticket deb...
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Hi everyone, i need some help. Since a time ago i can not be able to save (create) a bound ticket from another existing one. I create it selecting bound ticket, create bound ticket... and when I g...
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Bom dia Minha organização usa a solicitação de abertura de tickets por email. Em algumas situações , um email de abertura de novo ticket é incluído como observação em um ticket já aberto (em ...
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effectiveness indicates the ability to achieve the set goal, while efficiency assesses the ability to do so by employing the minimum resources ... to measure the effectiveness in tickets resolution,...
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We are developing a new custom plugin, and in that new plugin we need to have the data of custom table what we created in other plugin repository and this plugin is existing. How can we fetch the da...
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Hello dear community, I have the following problem: when I want to add people from our organization to a project under project settings and then people, it often happens that the invited people do n...
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I wanted to use this feature and read that it can only be enabled through Jira Servers, the problem is that I am using Jira Cloud. Is there additional fee enabling this and is't possible for the atla...
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Hi Team, We have JSM Premium subscription. Where can I find "Lookup issues Limit" to run an automation rule.?? Thanks in Advance!! Regards Thulasiraman N.
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Hi Atlassian community! i'm very beginner to jira service management software, and i want to assign a ticket to a group created by me, and each member of this group should receive an email. There is ...
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Hi Atlassian community! i'm very beginner to jira service management software, and i want to assign a ticket to a group created by me, and each member of this group should receive an email. There is ...
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Hello team, i require TAT report and SLA report to understand the resolution time, SLAs met and SLAs breached
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Opsgenie Alerts not creating tickets in Jira service management. How I can achieve this. Please suggest.
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Hello! We'd like to have a company filed for each portal-only customer's issue, but it seems to be a tricky task to do. Currently, portal-only customer's account supports one changeable filed -...
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How could i setup the custom connection using microsoft account? i tried to set the mail server and get the error Your connection was unsuccessful Unfortunately JIRA couldn't connect to the mail se...
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hello, in the JSM tickets how and where do I create the fields at the top?
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Background: I am trying to set up an automation so that when a ticket is transitioned from a todo state to an in progress state the current date is set in a custom date picker field called Start dat...
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Seeking help with creating a Jira dashboard visualization to display the Average Time to First Response (AVG TTFR) in two scenarios: For issues without a first response yet, calculate TTFR as (Now ...
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Hi there, I see some tickets have a little 'Signature' section under description and the signature has been stripped out from the description, works great. Others are a jumble of images and tables ...
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Hi, I have 3 numeric custom fields. I have used each of the values from these fields to perform a calculation and render the value in a 4th read only text field (I'm unaware of a any numeric read on...
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Hello, Jira Mobile app developers! We have a team of five who are always on call. When our Opsgenie goes off after hours, we acknowledge the Opsgenie and also place the ticket in progress. When our ...
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We have a team that fill in a form on JSM while on a job, and this includes a load of yes/no style radio buttons, plus a few number boxes where they enter a numerical value. I can't see a way to p...
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Hi. I currently "Add Comment'" via project automation using this format. Good day {{assignee.displayname}} Please provide an status update of this request by clicking on the ticket link {{iss...
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Good day.. I am new using Jira and trying to create a chart or few or dashboard that can provide me some type of metric(s) of my ticket(s). We are currently using the following Client Portal...
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Hi, how can I change so that my customer sees another status? If we set an issue to "Future feedback" we dont´want our customer to see Done. I know that I´ve change statuses before but I can´t fin...
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Hi, I am using Jira Service Management and service is running on windows machine. I need the process to import the SSL certificate to get the URL with https. Already referred the below URL which...
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