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Community resources
Jira Service Management
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Heya! Im setting up a new environment for the company, and I'll be using the advanced roadmap(plan) and Activity timeframe plugin. My problem is that the created issues with start and due da...
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Does anyone have experience with integrating OpsGenie with Zoho Desk? At minimum we would like to create a ticket in Zoho Desk from an alert in OpsGenie (forward the alert). Nice to have, but not re...
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Looking for a best and not very expensive add on in order to count time for the requests in between statuses ( how much time does ticket spend in each status, so it can be seen in the report afterwar...
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Hello everyone, I'm looking to set up a scheduled task that runs every 5 minutes, but it should only activate outside of standard working hours. Our working hours are from 8 AM to 5 PM CET, Monday t...
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Hey, we would like to know if in our jira product discovery project, the collaborators that we add, needs to have all of them a jira account or instead can be external users
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We would like jira service management settings to send email notifications only to the user who raised the ticket. As far as we can tell, currently either all users or no users get email noti...
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Hi there, our goal is to add an (external) request participant to the ticket when the person is included in the CC email request. Our Financial Department is communicating with external clients wh...
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I am having issues with JSM as it is displaying an error message, which is shown in the attached screenshot.
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I am having issues with JSM as it is displaying an error message, which is shown in the attached screenshot.
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Hi all, We are currently evaluating Atlassian Intelligence for JSM. The evaluation process is taking quite some time as we cannot understadn properly the security measurment put in place and a...
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Hello, I'm trying to set a resolution for my 'DONE' status transition, but I'm not seeing the option after selecting the transition. I'm working with a Service Management project, General Service Ma...
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Hey, I created a Service project for my team and the board feature has been created but none of my team members can see the board or have excess to it - they do have access to the project and can ...
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I have a Team-managed (!) project with a few request types. My workflow is shared between some of the request types. I defined approval steps (agent assigns approvers, there's a dedicated field to ho...
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Hello, I would like to know if the manager is absent for an extended period of time, a replacement can be assigned to issue the approvals. Our approvers field is a custom field asset, ...
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Dear support, We are planning to migrate the Jira tickets to the Azure DevOps organization. below are the questions that arose for me. 1 While migrating the ticket number will clone...
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Hello, In Jira Cloud, the notification rules an enabled. I was able to send/receive a Test email as well, but when I create an issue, I do not receive the notification on email.
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We would like to display the description of the status in the portal so that the user has more information. Is it possible via an app or no?
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Hi. Since 15/1/2024, all ITSM tickets that have been reopened can no longer be found/searched on the customer portal as status open. They need to be searched as closed to find them. ...
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Hi, I want do migration all 500 tasks with API, I must fill up the all fields in my form, I got the return 400 b'{"errorMessages":["Invalid request payload. Refer to the REST API docum...
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We have SLA credits covered due to Atlassian incident. Can I use this credit to make purchases at Atlassian mall? Hoodies, mugs, etc.
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Hi, I am utilising a team managed Service Desk that has been taken over under the corporate enterprise agreement. If I check the logs via email occasionally I get failed requests. When I log...
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I want to make the status change conditional on when I add a comment towards the inside in an automa
I want to make the status change conditional on when I add a comment towards the inside in an automated rule. Right now, the status change is automatic for all comments, regardless of whether they a...
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Regarding confidential work Is it possible to only allow access to those involved in the issue?
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Hello, The following smart value condition, will it search in the last comment if it is an internal comment and not a public comment?
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When a customer navigates to "Requests" in the JSM portal, the default filter includes only unresolved tickets. Our customers would like to be able to see all of their tickets - both resolved and unr...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 16 | |
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| 3 |
| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |