Community resources
Community resources
Community resources
Jira Service Management
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É possível cadastrar Feriado no Jira Service Management? Se sim, como consigo fazer essa "exceção" pra não contar o SLA.
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Hello Team, For some reason, our Atlassian Virtual Agent integrated with our Slack Channels are not working. No changes were made to our settings.
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...user will automatically be added as a watcher if they make an internal comment, post a public comment/reply, or change the status of the request. The watcher status is not happening for our team if w...
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Good morning, In the automation we are using the Advanced branching branch, to create tickets depending on the asset(s) selected on a ticket. So, for each asset, a ticket is created. However, f...
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I would like to create an automation that transitions the issue to a particular status once a Comment has been posted that is addressed to the Reporter. Seeking help with how to test if a new C...
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Hi community, I'm trying to create JQL to show filtered items in two projects A and B. Show all epics, stories etc. from Project A Show only the epics from project B. Help please? :-)
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Hi, I created a Triggers Jira Management Service app and it auto-publish comment on different action on the issue. It work but the "user" name on comment isn't great. How to modify this ? Thank...
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Hi, I have a parent ticket with first level of approval (called Department Head Approval). Department Head can be anyone whichever user picks on the request form while submitting. When P...
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I would like to setup a notification policy such that P3 or lower will be delivered at 9 am on a weekday, for the on-call engineer. However in the policy settings, I do not see any awaren...
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Hi, i need to add standard field values inside the Customer Notification (for request category), but do not work: "${request.priority}" "${request.timeToResolution}" "${request.duedate}" ...
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Hi My workflow involves adding forms to tickets for the customer/agent to add data into. One of these forms contains a table that the customer can see, but they are not able to enter anythin...
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Hi all, would love some help on this. I want to send an email to the request participants when they are added into the system. I do this by every time "request Participants" value is added, I che...
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HI, Can I create validation to make sure the reporter uploaded 8 attachment for example
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Hi, When copying a text from Microsoft One note to JIRA, it will past both the text and an screenshot. Pl help to resolve the issue.
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If we have more than 25000 users we need to go with multiple instances then how do we route users to different instances? How do sync data between instances? What can be the solution in this scenario.
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I have a question about JIRA service management SLA. I got the SLA elapsed time using smart values in automation, but sometimes there is a value and sometimes there is no value. I don't know the caus...
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What is the JQL Query to filter Service Desk Origin with "Request Device support or replacement" and "Chat Support" as the Origin in the ticket.
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When I leave a comment in the response to the client in this window For some reason, the letter does not go to the client's mail. I am using the free version of jira service manager for 1...
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Hi team, who will receive permission approval for integrating jira service management for teams
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Hi everyone! I am a admin and I have a form with many fields. Let's say 10. Of these fields, 5 correspond to one person and 5 to another. I need each one to be able to see only the ticket information...
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Hello Team, How can we create a ticket (Issue) from one JSM Instance to another JSM instance using Webhooks? If one issue is created in one instance the same must be reflected in another instance. ...
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Hi, I am trying to create KB articles for my issue via automation. However, I am not able to find any option to add templates while setting up the rule. The templates dropdown doesn't show a...
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Hi there, I just set up an email channel in my JSM-project (Data Center) and it works fine. The only problem I have is the following: Each incoming email has for technical reasons an attachment due ...
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i'm trying below API and though it is 200 status but always getting response as [] . Please suggest https://api.atlassian.com/oauth/token/accessible-resources
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Hi Team, We're trying to find a way in which to report on who's actually updating assets in JSM Assets. For example, when an object is updated: email me with the name of the person who initiated t...
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Atlassian Community Events
| User | Count |
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| 30 | |
| 13 | |
| 8 | |
| 8 | |
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| 4 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| 7 hours ago | ||
| yesterday | ||
| Tuesday | ||
| August 19, 2025 5:31 AM PDT |