Default Customer access for Anyone

[Jamie Davies]

Hi,

I am utilising a team managed Service Desk that has been taken over under the corporate enterprise agreement. If I check the logs via email occasionally I get failed requests. When I log into admin.atlassian.com, go to the site and search for the user who's email request has failed the Access to the product Jira Service Management - Customer has been ticked off and is the reason for the failure. I generally have to turn on their access and then forward the email to the service desk and make them the  reporter.    How do I change the settings so that anyone who send an email to the service desk address gets a ticket created. I want the Jira Service Management - Customer to be ticked on for everyone.

Under my particular service desk project - Anyone can search for, view and add notes to the projects requests. Under the Customers page - anyone can raise a request in this service project.