how to block due dates from being selected in sub-tasks

[apostiglione]

Is there a way to block certain "Due Dates" from being selected in Sub-tasks? I constantly have to (manually) remind people that we are booked up on certain days or are limited to the number of tickets we can complete due to the vacation of employees and it is such a nuisance. Looking at other ways to build our workflow because of it...any suggestions?

[Joseph Chung Yin]

@apostiglione -

Welcome to the community.  For your JSM projects permission scheme, are you allowing customers to set Due Date field?  In our env, we block that permission from them, but we exposed a custom date field (Expected Due Date) for the customers to enter when he/she creates the request.  In the request form, we don't expose the actual "Due Date" field.

Afterward, project admin/agents can fill out the actual Due Date field as they will be able to determine when the request can be fit into the schedule after they review the what customers keyed-in to the "Expected Due Date" and work with the customers on the request.

Hope this gives you a idea to consider.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[apostiglione]

Thanks, Joseph. I am specifically referring to Sub-Tasks within a Support Request ticket, not the actual client-facing ticket.

Our team (agents) receives the support request ticket and then assigns sub-tasks within the "parent" ticket to other team members. When they create the sub-tasks, I need a way to prevent them from selecting specific due dates (due to employee vacation, booked out for the day etc.) - does that help clarify my need?

[Joseph Chung Yin]

@apostiglione -

Hi there:

Thanks for your update, unfortunately when your agents creates Subtasks from the project UI and has the ability to set Due Date field that there are no way that I know of out of the box to limit the specific due dates from being entered.

There is no functionality out of the box.  You should contact Atlassian Support (https://support.atlassian.com) for possible recommendation or search for possible third party add-ons in Atlassian Marketplace that provide you with the functionality.  

Sorry.  Hope this helps.  If it helps, please click on Accept answer when you have a chance.

Best, Joseph