How to add users in the existing project.

[Punit Sharma]

I want to add my team mate to a already create project. How can i do this?

[Rebekka Heilmann (viadee) · Accepted solution]

Hi @Punit Sharma and welcome to the Community,

do you want to add the team member as a JSM Agent?

The team member needs to have an Agent license. An Org/Site/User Access Admin can add the User to the product access group which per default would be the Jira Servicemanagement Users group. You then need to go into the project settings > People > Add People > Choose the team member and add them to the "Service Desk Team" Role

Customers can be managed from within the JSM project: Manage your customers | Jira Service Management Cloud | Atlassian Support