Access tickets without logging in to the portal

[Jonathan Harnly]

I have my helpdesk setup where users don't need to log into to view the status of their ticket or submit one. When i have tested this it says i need to log in . How do i make it where they do not have to log in but can see their ticket without logging in. I have my system giving them the public link to their ticket but it still says this. A screenshot of my permission settings is included 

[Jehan Bhathena]

Hi @Jonathan Harnly ,

https://community.atlassian.com/t5/Jira-Service-Management/Allow-users-to-create-ticket-as-anonymous/qaq-p/1974279#M100837 you can check this link for details of the use case mentioned.