Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have configured integration from Grafana to send alerts to opsgenie. The alert needs to be sent only once even though issue still exists in Grafana. If the issue still exists in Grafana then a...
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Hi there, I am trying to connect Jira Service Management to Slack to allow Client users to create ticket directly from Slack. I connected a channel to a projet already and it's working for me as an...
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Hello, I currently have an Object Schema that I am using to store Customer Organizations and Employees. I would like to extend this to include our product versions. Currently, I have a custom field t...
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is it possible to list request type in bullet form
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We had a Jira software project that had Scrum and Kanban boards which was converted to a Service type project. After the conversion the boards were no longer on the project UI but were will accessibl...
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Hello, I have a custom field "AssetEmployee" that I use to store an Asset - in this case: Employees, which are objects that I've created to match ticket reporters to the reporters organization. I ha...
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We have a standard plan from opsgenie and want to add a maintenance policy to disable alerts during maintenance as described here https://support.atlassian.com/opsgenie/docs/create-and-manage-ma...
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- opsgenie
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I am trying to deploy the project from JSM sandbox to JSM Dev ENV thru CMJ plugin. And I am not able to find the service project. I am only able to get business and software projects any idea why I ...
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Hello, I work at a smaller healthcare organization. We're currently in the process of migrating from Data Center to Cloud and have already signed a BAA with Atlassian for HIPAA compliance. In the At...
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Hey everyone I hope you are doing well today. I tried to fix it but I did not find the error and it is in production already :S I have 3 automation systems that should send users a reminder...
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Hi! I have a request to create a button in a slack channel that channel members can click on to create a Jira ticket in the associated service project. I tried using a slack workflow linking the step...
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Hello everyone, I want to manage and centralize all the equipment delivered to the employees (laptops, tablets, mobiles .... ) with an acknowledgement of receipt. In this way I pretend to achie...
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Hello, I would like to upgrade tier of my Service Management so I will be able to add more agents/users. Your documentation Atlassian Cloud Licensing | Atlassian for annual payments redirects t...
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Hi there, hope you are well. I have an SaaS B2B product and use Jira Servise Desk for help center. I have multiple customers(organisations) with multiple users for each customer. I allow them to c...
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Hi! Would like to ask for help. I'm trying to create a filter of User Stories under the status of "In Progress" and with linked bugs Thanks!
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I have build one request form while using Service Management and i want to share the URL to non-JIRA users. (i,e who are not added in JIRA). Will the person able to open the form and submit the reque...
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Hello, I am using Jira service management data center and i'm looking to hide issues from a request type(incident for exemple) to some users. Those users should not be able to see those issues even ...
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Is there a support for languages like German for Atlassian Intelligence in Service Management?
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Hello! All good? I hope so! We are doing a test with the 3 free Jira Service Management licenses, we created a project and registered an internal control email (monit_reporting@hst.com.br) w...
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Hi. We have certain types of users where they will only be needing to see the details of the issue. These users should not be able to edit any value or change the status of the issue. ...
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How to build a Dashboard PIE with the amount of payment with breakdown per provider and ability to filter by year? We have a: 1. Field - mount of payment 2. Field - Provider
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Hello, I've set up an automatic system that sends an e-mail to the reporter when a ticket is moved between two projects. I can't get the old ticket number to put in the e-mail. Thank you in advanc...
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When we're adding new customers in Jira Service Management, admins are always getting informed, even there is no approval required. I have tried to configure the user access settings to prevent that...
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Hi , I have a ticket summary: "[Triggered on {host:server1-1.test.io,node_number:test-02}] [Account]" and I would like to follow: 1. host value in host field: I have a custom field named host and...
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REST APIを利用してJira Service Management(Cloud)で課題のステータス変更時に合わせてdescription(説明)の記載内容変更をしたいと考えています。 以下2点の質問があります。 1. 課題のステータス変更時に合わせてdescription(説明)の記載内容変更はできますでしょうか。 descriptionの内容変更をfieldsまたはupdate...
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