Community resources
Community resources
Community resources
Jira Service Management
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Hello! I've looked around but could not find my specific case. Only how to edit or modify statuses, not really have one status take the place of another. I have the following workflow: &nbs...
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We have a Jira board for service request here a random person is able to signup using his email , normally jira server should be enabled signup for there on own staff of your own companies not...
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Will Jira reset the existing token(for integration with GIT) after resetting the user password?
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Hi everybody ! I am looking for an easy way to insert an Excel file at the end of a Jira form. I would like users to first fill different fields of the Jira form in which the file i...
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I want to add my team mate to a already create project. How can i do this?
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Can I include a link to the issue in the notification email when an issue owner is assigned?
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If various fields are changed on a ticket without commenting on the ticket, we always get a new comment that only contains the date and time of the last action. Is it possible to make the change visi...
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Hi everyone, I'm seeking clarification on the limits and counting mechanism for automation in Jira. Specifically, I'd like to know how many automation rules Jira can run concurrently and how these ar...
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I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified am...
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One of our client is using BMC remedy for their operations Jira software for development, they do have Jira Service Management, they have 50 plus licenses in JSM. They are looking to migrate t...
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We are currently using service management (Cloud), instead of using Jira native SMTP server we want to instead relay emails through a 3rd party SMTP server like SendGrid. Is this possible?
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Hello, I am testing the new JSM functionality to escalate a ticket to developers, directly from the JSM project I have seen in the documentation that developers with the role of collaborator in t...
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...he body of the last external comment ? **EDIT** I've found the {{comment.internal}} smart value that returns true or false on whether a comment is internal or not, but haven't found a way to use t...
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Hello Guys, Email updates into a ticket import the entire email chain instead of only the latest response. There needs to be an escape character in everyone’s signature telling Jira to stop importin...
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Good Morning, I would like to be able to send auto reply emails to users who submit a support request via email to a JSM project they have no access to, due to their domain being placed on the...
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good day I have this account but I am not the administrator it is asking me to pay the license fee but I can't renew it could you help me 2 ways 1 know which email is the administrator 2. make ...
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I would like to check in a comment the following duplicate of ABC-123 would like to check I’d duplicate text in comment (case in sensitive) if it does extract the Numbers after ABC- which wo...
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We have a (Non-profit) community license for Jira Software and Jira Service Management and are in the process of planning a migration to the cloud. We don't have a lot of users, probably 10 active o...
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I'd like to disable the 'Stay informed by notification' email verification for customers ONLY after their first ticket submission on our open portal. It’s fine it they need to login to see Althea tic...
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I have my helpdesk setup where users don't need to log into to view the status of their ticket or submit one. When i have tested this it says i need to log in . How do i make it where they do not hav...
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When an issue is created, we want to take the summary of the issue and place that into a custom field called Global Summary. We will then use that field in a custom notification sent to the user.&nbs...
351 views 1 1 Deleted user February 23, 2024 -
I am getting a blank screen when trying to access customer profiles or data. I can see all the accounts but when I go to 'view profile' I get a page that tells me the user doesn't exist? We did just ...
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We just did a migration (8pm last night CST) from JIRA server to cloud and our customers data returns nothing when we try to view profile. Any help to recover or fix this without having to invite and...
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Hello, I'm not sure if I deleted the Custom Field correctly. We accidentally created multiple duplicate fields and when we realized it, we deleted them in the Request Type window on both the f...
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Hi there, following situation: We have a JSM-project and x further projects (JSW/JSM, doesn't matter). In the JSM-project there is a custom field "Linked Project" (text, dropdown) with values A-F (e...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |