Community resources
Community resources
Jira Service Management
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When trying to use application linksnto make a connection beween cloud and data center it's asking consumer key. How do we get it
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Service management for "customer service management" template does not show the service types& field
Step 5 of the instructions shows 'Create project' and a screen shot to add Customer service types and fields. When using the template our does not show this. Instructins URL: https://www.atlassian....
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how to change the billing from Insight back to Uniting
- Question
- cloud
- jira-service-management-cloud
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Allow components to be manually set for created (destination) issue as part of a Workflow transition
Hello, So I have a scenario where we are escalating an issue via workflow validators and post functions. Basically the post functions create a new issue (in a different project) and then set certain...
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I have two projects, a support project, and a development project. Customer submits a ticket into the support project with issuetype "Support", issue A. Development creates a ticket in the developm...
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how to use the =JIRA() function which lets to paginate through results. For example, to return 20000 issues, put this on one cell to return the first 10,000 issues: =JIRA("project = Pro...
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Hi, I'm a site admin. I have been inviting customers for a while now and when I invite them I ensure that they have Site Access and ensure that Jira Service Management - Customer is enabled while th...
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So I would like to add more than 2000 customers in Jira - coming from another helpdesk system - hence why I cannot add them manually. My only requirement is that there is no email sent to the users ...
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Hi, What is site access? What does it mean if a user has the Site Access enabled but is enabled for Agent and not Customer? What does it mean if a user has Site Access but it enabled for Customer an...
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I am migrating some Legacy automations from a project and I find that they have a "time in status" trigger and can be parameterized with Days, Hours and Minutes. Does anyone know how this trigger wa...
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Hello! Currently trying to follow this article - Automation: Bulk delete portal customers Can anyone elaborate on why I'm receiving the following error: Error publishing web request. Response HTTP...
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I've created two object schema previously, but needed to delete both because that was the only way I found to change the object schema key. Now that we've decided on a permanent key. I want to kno...
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I am importing a csv file with Employees (assets) and all the attributes are mapped out as well as the mapping including AQL for the objects. However when importing the csv file, I do get a dropdown ...
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Olá! Sou novo no Jira, estou ingressando agora no ScriptRunner. Estou com a seguinte situação: Estou criando um form para coletar dados para um pedido de venda, mas não estou conseguindo identificar...
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Ao encerrar o ticket o cliente não está recebendo link ou opção para avaliar o atendimento de Help Desk, mesmo tudo estando ativo. Precisamos dessa ajuda para conseguir avaliar o atendimento.
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Hi I have a field that I need to reference in an automation step but it is not available. The field is shared across many project but here are the setting. Field Types: Elements Connect - Live...
- Question
- cloud
- jira-service-management-cloud
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haw u work in sales marketing ? like online working or praticaly
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Hi I have created a few projects on Jira service desk, and have provided access to my teams. Some of them are not able to login, as Jira is giving them the following error: 'the signed in us...
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Hello, In our project, we have set up Opsgenie for alerts. They all came with the generic "incident raised" summary. (see picture 1). I am trying to change this for the alert to show the ticket...
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We have built 2 Object schemas one main one with all the details (users and office name) and a second one only containing a type of assets. Second Object schema get some attribute information ...
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Tengo un problema para que cuando me ingrese un correo se me genere el ticket automaticamente
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We're currently experiencing challenges within our Support Desk system when users register using Apple alias addresses. The problem arises when attempting to send emails from our Support Desk to t...
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We're currently experiencing challenges within our Support Desk system when users register using Apple alias addresses. The problem arises when attempting to send emails from our Support Desk to t...
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Hey community, My usecase is, when an issue in JSM instance A is updated, it needs to update in JSM instance B as well. I'm not able to figure out how to achieve this. I was able to create iss...
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Hi community, I am reaching out to our esteemed community seeking insights and guidance on a potential solution involving the integration of Interactive Voice Response (IVR) with Jira Service Manage...
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