Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone! In the JIRA Cloud version I see that it is NOT possible to add screenshots (Copy + Paste) in the comments of the screens that are shared with users, and vice versa either. Is there a...
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Tried to follow this instruction, however, I cant find the public sign up option. Anyone can help? We are on a free plan.
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Hi, Hope someone can help me with this error. I created a script to copy the value of AD Manager field to Approvers field through ScriptRunner. However, I keep on getting some errors... 2023-11-27 ...
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We like to add and edit fields connected to organizations and customers
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Hi Team, I'm trying to create an automation for changing the status automatically to "waiting for approval" if the issue belongs to specific issue type and the approvers field in not empty. ...
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Hi, I can see the default time on my Summary tab as 7 days. Please provide me with the solution and navigation to change it with 180 days.
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In One my projects tickets get auto unassigned after closing them also no logs were recorded in the ticket activity/history who makes the assignee field "un assigned." I don't have any post transitio...
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Hi Community, So we have the Opsgenie integrated with AWS CloudWatch to trigger alerts on Opsgenie every time certain alarms are generated on CloudWatch. We have 2 different teams setup on Op...
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If an internal customer sends an email to a JSM Service Management Project, and cc's an email group/distribution list that has other customers in the group Is there anyway to add all the membe...
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Hi, dear community! We are planning to migrate cloud to cloud JSM from one organization to another organization JSM (I'm Jira admin on both). We would need to open a new site - portal for the migra...
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Hello, With Automation we want linked and create new issue to each other project in Jira service Management. We want to create New JSM ticket and set Request type. Also, I know automation has the ...
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My JQL code: Status = Schedule AND "Planned Start" = Current Date and time?? I just want to get the real-time date and time
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My clients at some point need to validate what action was carried out with a request from other clients, however, they only have access to the help center portal of my project, when consulting the re...
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Hey, hello guys! I'm trying create a filter using "time to resolution" JQL. But looks like it doesn't exist. Can you guys give a help? I really need to search for my support tickets with "time to re...
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Hello Everyone! I have a webhook for Sev 0/1 tickets to fire an alert through Opsgenie. The webhook is not firing the tickets that come in with the specified requirements. I am just wondering ...
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1. In the existing posts the groovy scripts are using import classes which i m unable to use in script runner. 2. Script editor is not recognizing the import of java class of the Object Bean a...
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En las configuraciones del proyecto tengo activo que se envie la encuesta de satisfacción, pero al momento de realizar las pruebas, esta encuesta nunca se envia, ¿Que error tengo? ¿que puedo hacer o ...
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I used to be able to add checklists to tickets in Jira but this seems to have disappeared. Is this still possible and if so, how? Thanks!
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Hi Dear Community! I have actually a question, is it possible to choose an html template to notify someone via mail. Can you provide me the steps? Thank you very much.
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Hello everybody. I'm having an issue. This is also a question. I created different queues. Every queue has a JQL filter. So we need to move or transfer an issue from one queue to another. With t...
1,721 views 7 1 Deleted user November 24, 2023 -
Permissions API Issue: {"errorMessages":["You do not have permission to create issues in this projec
...eaders, auth=(user, api_key)) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) # <--- Uncomment this line for debugging sys.exit(0) While i am t...
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I'm using a manually triggered automation rule to send an e-mail. I have added a 'Prompt for input when this rule is triggered' field so user can enter text paragraph prior to the rule running. ...
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Hi there, It's been almost 1 week since we can’t receive email notifications from our all projects! Maybe there is an issue with server or idk really, but I can assure that it’s not from my side, he...
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