Community resources
Community resources
Jira Service Management
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We are new to JSM. We occasionally get an auditor requesting manager approval verification. Is there a way to go into an existing, closed request, and share only that request with the auditor?
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If you click on a my name in the list of tasks to view a list of tasks that I've worked on recently, it only shows me today (Fri) and yesterday ( I worked on 26 tasks in that time). If I click ...
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Hi everyone, I’m using JSM Cloud for external technical support and have some questions regarding the clients’ experience when they ‘cc each other. In the following scenario: Customer #1 as...
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I've been tasked to set up automation to prompt for customer comment after certain intervals. For example, after a ticket has been in a status of "Waiting for customer" for 3 days without comment fro...
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Hello experts, I want to know if there is the functionality to inherit the email of a website where I published the native Jira widget so that the user of that web portal does not have to digitalize ...
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I have an automatization configured exactly like https://confluence.atlassian.com/jirakb/automatically-share-a-ticket-with-all-reporters-organizations-1167719942.html, the call to the API retur...
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Hi team, 👋🏻 I hope you are well I am asking for your support with a problem I am having.😰 How can I extract the date and time that a ticket moved to a status and save that information i...
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We've change the name of our service desk, but I cannot figure out how to change it along with the into text on the portal. Please see screenshot below for reference. Thank you in advance.
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Hi Community, I have one question and would be grateful to have your answers. Is there any way to track a specific group from the portal if it is reachable or not? Thank you :) BR, Mohammed
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I have an automation to post a Slack message in a channel when a field is changed on a ticket. The Slack webhook was generated through the Slack Apps API This is the Slack Message action: The prio...
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Hi Team, I have created few Organizations which i was not supposed to do it. Now i am trying to delete the organization from Jira [Customers]. I could see the list of newly added organizations but ...
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I need my customers to be able to view the SLAs from the customer portal. Is there any option or alternative? Thank you very much.
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Hi I have one JSM project for our customer. The service delivery involves contribution from two different product groups. So customer can post a ticket for both products in JSM. We would like to ...
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We need to write huge number records into the custom table. For this we are using active object create method and by this we can write only one record at once. But it is consuming quite a lot time an...
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Hi, I have an automation rule which is running correctly in terms of copy existing comments from parent issue to subtask. Now my requirement is, I want to copy all the comments from parent to sub...
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I have created automation to save the data in the asset object when ever form is submitted. Am having requirement like to add multiple forms to the same issue. so when ever am submitting the form I ...
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We have an automation that auto links issues based on comments made. It checks if if the format of what has been commented matches our ID formatting. . Then links the issue(s) Now this works f...
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Seit der Erstellung unseres neuen Workflows, erhalten die Kunden keine Benachrichtigungen mehr über abgeschlossene Tickets oder Statusänderungen. Leider habe ich diese Funktion noch ni...
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Hi, Our Project Mangement Office is looking for how to use Jira to manage multiple projects, with dependencies, resources, risks, timeline, customizable to our own needs. There may be many prod...
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We have found this documentation and have added these detail fields under the organizations: https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/ &nbs...
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Situation: We have an external supplier who need access as agent to a ITSM project, but only that. Done so far: Added user to an Azure AD group (which we use for access to all Atlassian products) ...
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We are having a customized web item in issue view screen, on click on that thousands of records have to fetched through the AJAX call and it is taking time for loading these many records. And hence w...
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Hello everyone! I hope you are having a blessed day. I was actually a JIRA Cloud adminstrator serveral years ago , and since our in-house JIRA admin left our organization, I will be temporarily taki...
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i have a 3 cascading fields in JSM. is there a way to display different cascading field based on what i select in the dropdown above the cascading field. for example i have a dropdown with 1...
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Atlassian Community Events
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