Utilizing forms presents several notable features, including formatting, logic implementation, and the ability to integrate forms into existing issues. However, determining the appropriate scenarios ...
I have encountered a significant dilemma regarding the selection between Team Managed and Company Managed projects, particularly when determining the appropriate circumstances for each. While the eas...
We are one of the computer dealers from Malaysia, may i know who is the distributor or reseller for Jira Service Management Cloud Premium renewal?
Looks like the import feature in Customers is only to add fields or details to existing ones but not to create new ones, as below.... Import customer and organization details | Jira Ser...
Hi, im trying to access to dark features page based in this article https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html but i cant, i get the 404 errror, the article ...
We would like to define some custom attribute types. Is this possible in Cloud?
Hello, I have been using the board for tickets that are organized in the board I'm using. I now receive this message when opening my board: (I only have a few issues I'm currently watching) ...
Can we auto-add jira assistant app to a new channel? I would love to auto add the app to a new channel with my connections. Has anyone made something like this ever before?
I'm having an issue with email replies not truncating content when a person replies to a notification. For example, If I add an issue comment in the portal, my boss will reply to the notificat...
Can the default 'ticket' emoji be changed to another emoji for creating tickets in the Assist (virtual agent) Slack channel? Atlassian documentation doesn't state anything about changing it....
We find that all incidents in Jira are automatically created as alerts in OpsGenie irrespective of the config i've provided in OpsGenie Jira connector. How can we control these Jira alerts in OpsGen...
Hey all, I have a quick question for one of our Asset Fields "Customer" and its configuration. This is the asset field inside of a ticket: As you can see on the right there is the "hub" or...
Hello! I use Jira service management. I receive tickets from multiple users, before raising a request, user must make an authorisation on Attlassian system. As such, any user after email auth...
I am creating new email invitations for a customer, they appear at first but disappear when I refresh, even though the invitations have been sent. what is the problem?
When I am creating custom templates in Conflucence for certain space then in Jira service management at the same space I can not find this template. Goal is for knowledge base articles in Jira servi...
Good afternoon We launched a portal for managing customer requests, and we want customers to see requests from other users. How to do it? Now it just shows the error “We couldn’t find any requests”
https://confluence.atlassian.com/jirakb/some-customers-are-not-receiving-the-custom-customer-notification-email-templates-in-jira-service-management-1116292279.html I have read this in...
I am a jira admin and I want to create another (second) jira site for the same organization. We , then, plan to migrate projects from other organization site to this one. The question...
Dear Opsgenie community, We would like to introduce a new alerting logic whereas we notify the rotation based on the alert priority either during the full day or specific hours. To prov...
We are migrating from SAP's Solution Manager to JIRA Service Management, so we were wondering if there is a way to export remaining open tickets from SolMan to JIRA. Or do we have to recreate them ma...
I would like to auto-fill the 'User' field of the same object based on a 'Uid' data in the CSV import file. The 'User' and 'Uid' data belong to an object schema called 'Employees. The reason for usi...
Hi Team, How to remove Non filed? in cloud platform in Jira any suggestions to me. Thanks,
We have multiple projects on our JSM. We needed notifications sent from individual mail servers configured for each project. I tried to set up individually for incoming email servers. For outgoing, t...
Is it possible to grant/restrict customer to certain request type in a single project?
Hi, I have a few automations based on some custom fields, and I have noticed during the past week that 2 of them are now missing and failing my automations. The first one is in a proj...
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