Community resources
Community resources
Jira Service Management
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I have a customer that wants to set the approver's field with an insight attribute using Automation. For example: Application has an attribute of Approval Group in Asset schema 1. The Approval Gro...
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Good afternoon Could you help me by indicating how I can graph or view the resolution time of an incident in lists, we review this by week and month but I found that a time can be assigned in the Wo...
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Hi there, Not sure if this is possible but I am hoping that on a portal form I can select a group name from a drop down list and then have a second one that allows me to select the users from that g...
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I am working to create a custom 'Who's On-call' widget for opsgenie similar to this: https://demo.pagerbeauty.sergii.org/v1/schedules/PDUQGYJ.html - Specifically I'm stuck creating the 'From' an...
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I have one JSM project for 3 different products. In the request form, the user specifies which product they have a question for by specifying a component. When they type the request summary, i...
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Is this possible in Jira and if it is, how would I achieve it? If the ticket is in the "waiting for customer" or "pending" state for more than a week and the last comment is one of the possib...
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Is it possible to edit the decription 'Raise this request on behalf of' on the portal. I want more explanation to the portal-user which email address they can use if they are forom outside the compan...
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Most of my customers create requests by sending emails and the entire communication is done through emails. However, they are also able to view the request in the help center, where they can t...
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Hi. I want to create a rule that will automate populating an issue with a specific Component when a specific Request Type is submitted. Is this possible? I got as far as sett...
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Is there a way to hide the "notifications on/off" button in the help center? If it's not possible, is there any way for me to know if the customer has disabled notification...
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When updating or creating assets with a date via the REST api I receive the following error. Your code had an error! Traceback (most recent call last): File "<string>", line 110, in the_functi...
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Hello, We send multiple alerts from different sources into Ops-Genie and one of the source is GCP stackdriver. We have created multiple alerting policies in GCP and integrated it using GCP Stackdrive...
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- opsgenie
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Hi I am pretty new to Jira scripting and have a small issue. I have a field that I would like to copy the contents into another custom field when the form opens. Copy from: Live Text created as a ...
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Hi While Trying for the Asset Import Using Rest API , I am getting the following Error in response {"errorMessages":[],"errors":{"name":"rlabs.insight.i18n.constraint.violation.ReferenceType...
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is there any free plugins to implement jira SSO feature using keyclock with SAML? Tried using mini orange plugin. https://www.miniorange.com/iam/login-with-external-idp/configure-keyclo...
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We are having a big, actively used project with lots of settings, shared with many customers (company -based/JSM). When creating project, we want to choose an option to USE settings from this projec...
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Here is a payload from a the test opgenie ticket from the opsgine logs. [system] Alert created via API[Ender-Create Alert] with incomingDataId[17059ae5-1f3d-4926-b2b9-0a334531f6fd] with custom...
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Hello, I have this request where the workflow goes through approval for multiple status and all this approvers are added by automation based on a country field value. The workflow looks som...
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Como logra realizar esto?
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Good afternoon The organisation I work for recently started to use Jira Service Management. The main administrators of the org gave me project administrator to set up the portal. However, I do not h...
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Within my automation rule- insert the smartvalue When an action is set up to send email, within the contents I have below : To access your ticket, please follow the link <a href="{{issue...
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Hi! Right now all my emails are being brought into Jira and creating tasks which means about 200 tasks added per day, many of which dont require any action but now I have to categorize and resolve th...
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Current : I have an option in the Customer Portal for users to request tickets to be expedited/escalated. When the button is pushed, a free text box shows up for them to fill any information that the...
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Can you please help me with taking out the article out of moderation, thank you! https://community.atlassian.com/t5/Jira-Service-Management-articles/Best-Practices-for-Jira-Service-Management/ba-p/...
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In line with our requirements, we aim to load a substantial number of users into the system and have identified the most efficient method through the utilization of a CSV file. However, when attempti...
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