Community resources
Community resources
Community resources
Jira Service Management
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I actually try to integrate Opsgenie with Jira and have some problems and I can´t find any solution. I want to get a Notification on my Phone, when I get a Ticket in Jira with Priority 1 (Highest), ...
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- opsgenie
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Hello Team, We would like to create an automation to auto reply to multiple users on issue when it is created by a someone. Ex. abc@xyz.com send an email it creates an issue in JIRA. once ticket is...
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hi Community, I have a question; I'm having a project at a company and I'm creating a ticketing system so that Jira Service Management customer can give a feedback about a "Ticket/User-story" t...
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Hello, I'm struggling with something very stupid that I do not understand. I have a custom field (select list single choice) that I need to manipulate with smart values in Automation for Jira. I'm ...
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We have a portal where we do some testing, there is one problem that i can't find a solution for. Is there any setting to change that Customers can only see themselfs in the list when making a...
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Hi, I have an issue regarding the list of customers. For the moment we have two JSM-projects (there will be more) one of the projects (Project 1) is customer facing and handles ...
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I have been granted Opsgenie access earlier but there is an issue with alerts not coming up. I had configured notification and other settings, but still I miss alerts notifications. It is weird...
- Question
- opsgenie
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I am an admin on the service desk project, a few times back I created a global automation, but currently, I am not able to edit and publish it. I tried seeking help from the JIRA admin in my organiza...
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I am trying to use a form from one project for customers to select a drop down menu to then filter task to a specific internal projects for the team to be able to manage specific queues depending on ...
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Hi, I am tying to change the order of some fields on our JSM change not customer facing change ticket. I am going to the configure screen, do I just drag to the order I want? It dos say, ...
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Hi How can I migrate from Jira server to Jira service management? Do I have to migrate from server to Jira cloud then to Jira service management?
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I know there's a great guide on setting up SLA notifications (JSM Jira Automation: How to Send SLA Breached Noti... - Atlassian Community), and what I've setup so far does work, however, there's a de...
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Hi, I have created a report "Created vs Resolved" for tracking the issues created and resolved over time. For created, I have used the created in range -1w to 1w which shows me the data for o...
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I am trying to figure out how I can display the link between two objects in Assets. In one object type, Laptop, I create an object attribute "Assigned to" and link it to a laptop in a ...
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Hello, We are currently looking for a way to verify a users' identity. For example, when a user calls the service desk, techs need to verify that this person is who they say they are. ...
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hello, I would like to know if you can help me with the execution of the following rule. It seemed to be working fine a few minutes ago, but it doesn't seem to want to work anymore, which I'm not qui...
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Buenas tardes, les comento que en JSM he creado colas de atención las cuales se filtran por ETIQUETAS, al asignar la etiqueta "A" a un ticket este se mueve a la cola que corresponde esa ETIQUETA (Col...
357 views 2 0 Deleted user November 29, 2023 -
How to scan a domainless machine but is still on our network? The machine is installed with MS Intune. I've tried to add the local user with admin access into the credentials tab but it still saying...
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I am trying to find a way to reduce the number of systems we use by consolidating as much as possible in JSM. We currently have ticketing and the help center but to get away from one other system, we...
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Hello, I am looking for a way to filter/sort the apps in the marketplace based on their price. can it be done? Thank you!
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Not being able to use the START button to start the time clock when actively working on a ticket/issue.
369 views 5 0 Deleted user November 29, 2023 -
Hello team I have these four issue types which have the same screen service request, qa test, sub task, task One of the tabs is called QA and we need to remove the field ...
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Hi, I have a user in Jira who's managing a ticket system. She has has admin to the project as do I. As a use case she gets tickets at time that she send in via email. Issue is when she goes to...
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Our Helpdesk technicians are all using a JSM license, but all other IT Teams (such as SysAdmins, Network, Security, etc.) are only using the Jira Software Licence. Within JSM we have a Tech Support ...
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Hi there, We have several customers and in some cases they required us to open a ticket in their platform so we use their email account for "email requests" in order to open the ticket and viceversa...
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